Veteran Services Associate

CT State Community College; Norwalk (CT); On-site; USD 49,665 - 70,736; Part time

Job summary

CT State Norwalk is seeking an Educational Assistant to support veteran students, advise on enrollment, and manage benefits processing. This on-site, part-time role collaborates with multiple campus departments to ensure student success and retention.

Strong communication and familiarity with veteran programs are essential. The position offers a part-time schedule (up to 17 hours/week) with a starting date in August 2026 and a competitive hourly rate.

Qualifications

• Bachelor's degree in an appropriately related field with one or more years of experience in student services, advisement, or other higher education related field.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Guide veteran students to resources concerning admissions, benefits, and applying for benefits online.
• Review and evaluate military transcripts, verify credit transfer, and provide curriculum checks for degree tracks.
• Coordinate with college departments for testing, advising, campus life and student support services.
• Coach staff on veteran policies and procedures and distribute timely updates.
• Represent CT State Norwalk at community veteran and military functions/events.
• Maintain institutional and veteran data for reporting to administration and partners.
• Liaise between CT State Norwalk and Veteran community partners.

Skills

Veteran Services

Diversity & Inclusion

Communication

MS Office

Education

Bachelor's degree in related field

Tools

Banner ERP

Job description

Position Details

Posted: July 18 2026

Level: Educational Assistant

Employment Type: Temporary position, non-tenure track position

Hours: Part-time up to 17 hours per week

Anticipated Start Date: August 2026

Work Location: CT State Norwalk (188 Richards Avenue, Norwalk, CT 06854)

Work Modality: On site; Position is not remote

Closing Date: Open until filled, with priority consideration given to applicants who submit materials by Wednesday, July 29 2026.

Position Summary

The Veteran Services Associate will serve as one of the college’s school certifying officials, processing enrollment certifications, notices of change of enrollment, and periodic verification of pursuit training.

Essential Duties and Responsibilities

Under the direction of the Dean of Students or other administrator, the Veteran Services Associate is accountable for providing academic advising and retention strategies for veteran students in various academic area through effective performance in these essential duties:

• Guide veteran students to appropriate resources concerning college admission application processes, available educational benefits for veterans and dependents, and applying for educational benefits online.
• Review and evaluate academic and military transcripts, verify credit transfer, and provide curriculum checks to ensure degree track, and graduation requirements are aligned.
• Coordinate with appropriate college departments for testing, academic advising, campus life and student support services and other college departments for the success and retention of veteran students.
• Coach College staff on veteran educational policy and procedure and distribute timely updates.
• Serve as liaison between CT State Norwalk and Veteran community partners.
• Maintain institutional and veteran data for reporting to administration, community partners, and appropriate reporting agencies.
• Represent CT State Norwalk at various community veteran and military functions/events as appropriate.

Minimum Qualifications

Bachelor's degree in an appropriately related field with one (1) or more years of experience in student services, advisement, or other higher education related field, or a combination of education, training and experience which would lead to the competencies required for successful performance of the position's essential duties.

Required Knowledge, Skills, and Abilities:

• Experience with Veteran Services.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Preferred Qualifications

• Experience with Enterprise Resource Planning (ERP) systems such as Banner student information system.
• An understanding of the mission of the community college system.
• Demonstrated involvement in support of diversity.
• Demonstrated ability to respond to and work with multiple constituencies.

Special consideration given to military veterans.

Salary

$43.70 hourly.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or trafficking or any other federal or state protected class in its employment, programs, and activities, unless the provisions of Section 46a-80(b) or 46a-81(b) of the Connecticut General Statutes are controlling or there are bonafide occupational qualifications excluding persons in one of the above protected groups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact: Nicholas D'Agostino, Director of Equity and Civil Rights, CT State Community College, 185 Main Street, New Britain, CT 06051, 860-612-7075 or [e-mail].

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.