Veteran Rapid Rehousing Program Lead

New England Center and Home for Veterans; Haverhill, Boston (MA, MA); On-site; USD 65,000 - 70,000; Full time

Job summary

New England Center and Home for Veterans is seeking an SSVF Rapid Re-housing Program Manager to supervise a team delivering rapid re-housing and stabilization services to Veterans transitioning from homelessness into permanent housing. The role emphasizes Housing First, Harm Reduction, Motivational Interviewing and Trauma-Informed Care, with guidance on training and compliance across the SSVF framework.

Based primarily in Boston, MA, with weekly travel to the Haverhill office, the manager will

Qualifications

• BA in Human Services related field required.
• 3+ years of supervisory experience, required.
• 5+ years’ experience with Veteran population, mental health and substance use disorders, subsidized housing and/or homelessness.
• Understanding of Housing First, Harm Reduction, Motivational Interviewing, and Trauma Informed Care.
• Strong case management and housing search and navigation skills and understanding of community-based resources and how to proficiently navigate these resources.
• Excellent customer service skills and the ability to communicate professionally.
• Proficiency with electronic databases and computers.
• Strong crisis intervention skills.
• Flexible self-starter with strong analytical skills.

Responsibilities

• Supervise a team of Stabilization Case Managers and the Shallow Subsidy Coordinator ensuring services are in accordance with innovative best practice service modalities; follow the terms and conditions of the SSVF grant and adhere to agency protocols.
• Ensure services that support rapid entry into permanent housing, stabilization and homelessness prevention services for program participants are provided, coordinating with the NECHV Human Service Department Team, NECHV’s subcontracting agencies and other providers.
• Oversee the assignment of caseloads along with the SSVF Stabilization Services Program Manager. Ensure that Veterans are quickly connected to their assigned Stabilization Case Manager and Healthcare Navigator (as needed) and that program requirements are adhered to.
• Ensure the SSVF team complies with all required SSVF training, including during the initial orientation process, and that training participation is documented. Provide training on the housing search and navigation processes, including navigating subsidized housing application processes and landlord communications.
• Coordinate and streamline landlord recruitment and communication efforts to ensure the SSVF program team members have access to a pool of landlords to facilitate rapid placement into permanent housing.
• Develop expertise in the SSVF Program Guide and ensure that SSVF team members understand and adhere to this guide.

Skills

Supervisory experience

Housing First

Trauma-Informed Care

Communication skills

Crisis intervention

Education

BA in Human Services

Job description

New England Center and Home for Veterans is seeking an SSVF Rapid Re-housing Program Manager to supervise a team delivering rapid re-housing and stabilization services to Veterans transitioning from homelessness into permanent housing. The role emphasizes Housing First, Harm Reduction, Motivational Interviewing and Trauma-Informed Care, with guidance on training and compliance across the SSVF framework.

Based primarily in Boston, MA, with weekly travel to the Haverhill office, the manager will