Veteran Housing Stability Coordinator

UNAVAILABLE; New York (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

SSVF Homeless Prevention Coordinator in New York City and Long Island, NY, plays a key frontline role supporting veteran families in housing goals and access to core services, including housing planning, income maximization, legal aid, and community resources to prevent homelessness.

You will screen and pre-screen veteran status, coordinate with Homebase and VA partners, and maintain detailed records in HMIS/CARES while ensuring confidentiality and high-quality client service.

Qualifications

• 5 years of human services experience.

Responsibilities

• Assist participants in the SSVF program to define, plan and achieve their goals related to SSVF such as homeless prevention supports, income and benefits maximization and other goals for their housing stability.
• Survey and screen applications for past military service/veteran status.
• Develop and maintain a screening process and procedure for veteran status at Homebase programs, reviewing and completing initial prescreening and assessments for prospective program participants in-person and virtually.
• Manage a detailed tracker of all services and screenings.
• Coordinate with all members of the SSVF and S:US Homebase team and essential stakeholders to monitor and track case updates in real-time.
• Provide weekly updates on progress of special cases with SSVF and Homebase to management.
• Assist participants in identifying financial resources that support their HP housing plan goal.
• Navigate veterans to a variety of homeless prevention resources including Homebase, legal aid, DSS, charities and other partners.
• Maintain copies of program participants’ documents in case file.
• Monitor case progress and enter case related information into HMIS and CARES when appropriate.
• Collect, review and process all required paperwork to screen, enroll and serve Veterans screened at Homebase and community prevention partners into the SSVF program.
• Act as a close liaison between S:US, the local VA teams and Homebase providers.
• Process SSVF Temporary Financial Assistance and other services according to agency and VA standards.
• Monitor and report on data as directed by program management.
• Maintain a caseload of specialized SSVF cases, mostly comprised of Homebase co-enrolled households.
• Assist Veteran households with accessing needed community services, including but not limited to public benefits such as SNAP, WIC and TANF, clothing, legal & child care services, educational and training resources, transportation assistance, and other supports through the development of a referral network and close follow-up.
• Seek out, foster and interface with representatives from referring agencies in order to facilitate the delivery of program services, tracking referrals as needed.
• Develop, assess and monitor individualized housing stability plans in conjunction with SSVF staff.
• Track program milestones, including HSP completion dates, re-certifications and retention data as directed by program management. Maintain detailed benefits and referral outcome records.
• Work with the case management, employment and outreach teams to navigate participants to community resources.
• Assist with administrative functions of the screening, intake and service delivery processes of the program such as fielding incoming program calls, screening candidates for service virtually, entering screening and intake notes into our record systems.
• Follow-up with households to assess their ongoing housing stability needs.
• Assist program management in regular participant record reviews.
• Coordinate referrals for internal and external housing, health navigation, employment and core services for the full veteran family.
• Maintain a strong knowledge of VA, Homebase and community resources and support participants in navigating through these services.
• Coordinate referrals for SSVF legal services and specialized programming as needed.
• Accompany Veterans to various appointments at: DSS, VA, SSA, court, shelter, GPD, etc.
• Document all engagements with participants and applicants according to VA and S:US standards, including the writing of case notes and contact logs.
• Maintain the highest levels of confidentiality and professional boundaries according to S:US and funder standards
• Attend and actively engage in all team meetings, supervisions and trainings.
• Respond to veteran and program needs promptly, accurately and with courtesy and respect.
• Support team members in the delivery of daily services, including providing positive modeling, peer counseling, support and encouragement to participants.
• Screen and assess applicants applying for S:US Veterans Services.
• Assist with the development of Housing Stability Plans and follow-up re-certifications with participants.

Skills

Bilingual English/Spanish

MS Office

Tools

MS Office

Job description

SSVF Homeless Prevention Coordinator in New York City and Long Island, NY, plays a key frontline role supporting veteran families in housing goals and access to core services, including housing planning, income maximization, legal aid, and community resources to prevent homelessness.

You will screen and pre-screen veteran status, coordinate with Homebase and VA partners, and maintain detailed records in HMIS/CARES while ensuring confidentiality and high-quality client service.