Veteran Housing Navigator | Case Manager

Veterans Multi-Service Center, Inc.; Reading (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

The Veterans Multi-Service Center, Inc. in Reading, PA is seeking a Case Manager (Veteran Services) to provide trauma-informed advocacy and comprehensive case management for 15–30 Veteran households under the Supportive Services for Veteran Families program.

The role focuses on housing-first case management, eligibility assessments, and developing individualized housing stability plans, working with interdisciplinary teams to secure housing and VA benefits for veterans and their families.

Qualifications

• Bachelor’s degree or equivalent work experience in relevant fields.
• Minimum two years’ experience in nonprofit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience with grant-funded programs—particularly focused on veteran housing services.
• Proficient with databases and Microsoft Word Suite.

Responsibilities

• Maintain caseload and provide case management with a housing-first focus.
• Assess program eligibility and service needs with clients.
• Develop individualized housing stability plans with client goals.
• Coordinate with interdisciplinary teams for service plans and outcomes.
• Ensure compliance with confidentiality and agency policies.
• Build relationships to generate referrals and promote services.

Skills

Organizational skills

Time management

Communication skills

People skills

Education

Bachelor’s degree or equivalent work experience in social services

Tools

Databases

Microsoft Word

Job description

The Veterans Multi-Service Center, Inc. in Reading, PA is seeking a Case Manager (Veteran Services) to provide trauma-informed advocacy and comprehensive case management for 15–30 Veteran households under the Supportive Services for Veteran Families program.

The role focuses on housing-first case management, eligibility assessments, and developing individualized housing stability plans, working with interdisciplinary teams to secure housing and VA benefits for veterans and their families.