Full-Time Front Desk – Veteran-Focused Medical Clinic

Valor Healthcare; Washington (Washington County); On-site; USD 25,000 - 26,000; Full time

Job summary

Valor Healthcare is seeking a Medical Office Receptionist at the Community Based Outpatient Clinic (CBOC) in Washington PA. The role focuses on front-desk support, patient check-in/out, appointment scheduling, and accurate data entry into VISTA/CPRS, while delivering excellent customer service to veterans and coordinating with the PACT team.

You will work under VA guidelines, ensuring compliance with clinical reminders and safety-sensitive procedures, and participate in outreach to support

Qualifications

• High School Diploma/GED or equivalent education.
• Strong computer skills, EMR experience preferred.
• Demonstrated high quality customer service & organization skills.
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor.
• This is considered a safety sensitive position.

Responsibilities

• Actively assists with the administrative support related to patientcare.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answers phones and timely relays messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Skills

Customer service

Communication

English proficiency

Teamwork

Office multitasking

Education

High School Diploma or GED

Tools

VISTA/CPRS EMR

Job description

Valor Healthcare is seeking a Medical Office Receptionist at the Community Based Outpatient Clinic (CBOC) in Washington PA. The role focuses on front-desk support, patient check-in/out, appointment scheduling, and accurate data entry into VISTA/CPRS, while delivering excellent customer service to veterans and coordinating with the PACT team.

You will work under VA guidelines, ensuring compliance with clinical reminders and safety-sensitive procedures, and participate in outreach to support