VETERAN CARE COORDINATOR

DG GLASS & TRADE - Desde 2001 conectando negocios confiaveis.; Miami (FL); Hybrid; USD 29,000 - 41,000; Full time

Job summary

DG GLASS & TRADE - Desde 2001 conectando negocios confiaveis. The Veteran Care Coordinator role is in Miami, FL with a hybrid schedule after 90 days. Two days onsite and a 6:30 AM–3:30 PM EST workday, direct hire, pays $25.50 per hour.

For the first 90 days, training is hybrid: Mon–Fri, 8:30–5, onsite Mon-Thu and remote Fridays. You will support veterans through intake, benefits access, crisis counseling, and continuous care coordination.

Qualifications

• Must be a US Military Veteran including US Coast Guard or National Guard.
• DD Form 214 submission required.
• MS Office proficiency and ability to document calls.
• Background check and references required; 30-day assessment.
• Willing to work holidays; 247/365 operation during emergencies.

Responsibilities

• Conduct intake assessments and safety/risk screenings to tailor care plans.
• Connect veterans with VA benefits, healthcare providers, and resources; assist with referrals.
• Provide telephone crisis counseling and peer support when needed.
• Coordinate ongoing case management and maintain HIPAA-compliant records.
• Collaborate with partners, participate in outreach, and pursue certification within 18 months.

Skills

Care assessment & screening

Care coordination

Advocacy & referrals

Crisis counseling

HIPAA compliance

Education

High school diploma or equivalent

Bachelor’s degree (Nice to have)

Tools

MS Office

Job description

Veteran Care Coordinator

Location: Miami, FL 33181 – This position is hybrid after 90 days
Must work (2) days onsite/Flexible
Pay: $25.50 per hour
Type: Direct hire
Schedule: M-F, 6:30 AM to 3:30 PM EST

#IND123

Veteran Care Coordinator

Training Schedule

For the first 90 days of employment the training schedule is Hybrid:
Monday – Friday, 8:30 am – 5pm, Mon-Thursday (onsite) and Fridays (remote)

Job Description

• Conduct intake assessments, safety and risk screenings, and identify the needs of veterans and their families to develop personalized care plans that promote recovery and overall well-being.
• Connect veterans with VA benefits, behavioral health services, healthcare providers, and community resources, providing advocacy and assistance with applications, referrals, and access to essential services.
• Provide telephone crisis counseling, suicide intervention, and peer support to veterans experiencing emotional distress or behavioral health challenges.
• Coordinate ongoing case management, including following up on referrals, monitoring service delivery, conducting community or home visits as needed, and maintaining accurate documentation in compliance with HIPAA and confidentiality requirements.
• Collaborate with community partners, participate in veteran outreach and educational initiatives, represent the organization at community events, and complete required training, including obtaining Recovery Peer Specialist certification within 18 months of hire.

Nice To Have

• Bachelor’s Degree
• Experience with referring veterans
• Crisis counselling or clinical work
• Peer support experience or Certified Peer Specialist
• Experience coordinating care/referrals, advocating for services
• Bilingual: Spanish/English

Requirements

• Must be US Military Veteran including US Coast Guard or National Guard – Retired service members are eligible
• Must provide copy of form DD Form 214
• Must be MS Office proficient
• Must submit an internet speed test: 50 Mbps DL
• Must be able to document calls while on the phone
• Employer will perform testing: Must submit a writing sample as part of interview process (we will send this to you), must pass 30-day assessment at 80%
• Must be able to work scheduled holidays, 247/365 operation
• Emergency Response & Storm Support: Must be willing and able to remain working during severe weather events until officially directed to evacuate, assist with emergency response efforts, and proactively identify alternative ways to support operations and connect individuals with essential services and resources during storms
• High school diploma or equivalent
• Background check required – Level II
• References required
• Employment and education verification required
• Drug screening required