Vet Office Client Concierge & Scheduling Pro

AmeriVet Veterinary Partners; Portsmouth (NH); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Health, dental & vision insurance

Paid time off & holidays

Staff pet care discounts

Growth opportunities

Flexible schedule (4/5 days with Sat)

Job summary

AmeriVet Veterinary Partners is seeking a Client Service Representative to be the first and last point of contact for clients at our Portsmouth, NH location. The CSR will manage appointments, answer calls, update records, and facilitate seamless communication between clients and the medical team.

The role offers hourly pay based on experience, with benefits including health/dental/vision, PTO, and staff pet care discounts.

Qualifications

• High school diploma or equivalent.
• Preferred: Experience with Veterinary EMR systems (Avimark, Cornerstone).
• Preferred: 1 year of customer service experience.
• Preferred: Knowledge of veterinary terminology and procedures.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Update client and patient records in the practice management system.
• Process billing transactions, including payments and insurance claims.

Skills

Customer service

Communication

Appointment scheduling

Medical terminology familiarity

Education

High school diploma

Tools

Avimark

Cornerstone

Job description

AmeriVet Veterinary Partners is seeking a Client Service Representative to be the first and last point of contact for clients at our Portsmouth, NH location. The CSR will manage appointments, answer calls, update records, and facilitate seamless communication between clients and the medical team.

The role offers hourly pay based on experience, with benefits including health/dental/vision, PTO, and staff pet care discounts.