Vernick Fish Host

Four Seasons; Philadelphia (Philadelphia County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Training opportunities

Free room nights

Meals during shifts

Uniforms provided

Medical coverage

Parking access

City Fitness

Job summary

Four Seasons Philadelphia is seeking a courteous Host to greet and seat guests, handle reservations, and deliver an exceptional dining experience. You will be the first contact for guests, ensuring a warm, efficient welcome and smooth restaurant flow.

Responsibilities include answering inquiries, managing waitlists, and coordinating with servers and kitchen staff to uphold Four Seasons standards. Prior hospitality experience and a polished appearance are essential.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in restaurant, food & beverage, hospitality or guest service preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Basic computer skills and ability to learn reservation systems.
• Professional appearance and commitment to guest service.

Responsibilities

• Welcome guests with genuine hospitality and seat them promptly according to preferences.
• Manage reservations, inquiries, and waitlists in a professional manner.
• Answer telephone calls and provide information on offerings, hours and services.
• Anticipate guest needs and respond thoughtfully to questions and requests.
• Build rapport with guests and recognize repeat visitors.
• Maintain knowledge of menu, specials, and promotions for guests.
• Support dining room readiness with menus and table settings.
• Collaborate with servers, managers, and culinary teams to ensure a seamless experience.

Skills

Guest service

Communication

Hospitality

Multitasking

Education

High school diploma or equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About The Role

The Host is the first point of contact for guests and plays a key role in creating a warm, welcoming, and memorable dining experience. This position is responsible for greeting and seating guests, managing reservations, answering inquiries, and ensuring smooth restaurant flow while delivering exceptional service aligned with Four Seasons standards. The Host is part of the Restaurant team and reports to the Restaurant Manager or Outlet Manager.

What You Will Do

• Welcome guests with genuine hospitality and seat them promptly according to their preferences and restaurant seating plans.
• Manage reservations, guest inquiries, and restaurant waitlists in a professional and efficient manner.
• Answer telephone calls and provide information regarding restaurant offerings, operating hours, and hotel services.
• Anticipate guest needs and respond thoughtfully to questions, requests, and concerns.
• Build rapport with guests by recognizing repeat visitors and personalizing the service experience whenever possible.
• Maintain knowledge of menu offerings, daily specials, and restaurant promotions to confidently assist guests.
• Support dining room readiness by ensuring menus, podium areas, and table settings meet presentation standards.
• Work collaboratively with servers, managers, and culinary teams to create a seamless guest experience.

What You Bring

• High school diploma or equivalent experience preferred.
• Previous restaurant, food and beverage, hospitality, or guest service experience preferred.
• Strong interpersonal and communication skills with a passion for hospitality.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer skills and the ability to learn reservation management systems.
• Professional appearance, positive attitude, and commitment to exceptional guest service.

What We Offer

• Competitive wages and comprehensive benefits package
• Excellent training, development, and career growth opportunities within the organization
• Complimentary room nights at Four Seasons properties worldwide
• Complimentary meals during shifts
• Uniforms and dry cleaning provided

Discounted

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

Schedule & Hours

• Full-time availability
• Hours may include mornings, evenings, weekends, and holidays based on business needs

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Diversity and Inclusion

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal