In-Room Dining Server

Four Seasons Hotels and Resorts; Philadelphia (Philadelphia County); On-site; USD 37,250,000 - 63,039,000; Full time

Benefits offered by this job

Competitive wages

Excellent training & career growth

Complimentary employee meals

Uniforms and garment care provided

Complimentary room nights worldwide

Exclusive employee programs

Medical, Dental, and Vision coverage

Parking and SEPTA access

City Fitness membership

Job summary

Four Seasons Hotel Philadelphia is seeking an In-Room Dining Server to deliver prompt, personalized in-room dining experiences and uphold the highest standards of food quality and guest satisfaction. The role reports to the In-Room Dining leadership team and works closely with the Food & Beverage team.

Join our team to provide attentive service, collaborate with skilled colleagues, and maintain extraordinary guest experiences.

Qualifications

• Knowledge of food and beverage service and guest service principles.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team in a fast-paced environment.
• Commitment to delivering exceptional service with professionalism and attention to detail.
• Valid work authorization in the United States.

Responsibilities

• Deliver food orders, beverages, and amenities to guest rooms in a timely and professional manner.
• Present menu items and provide knowledgeable recommendations to guests.
• Anticipate guest needs and respond promptly to requests and concerns.
• Set up, clear, and maintain in-room dining tables and trays.
• Accurately process guest checks, obtain required signatures, and complete transactions.
• Coordinate the removal of trays and tables from guest rooms.
• Maintain cleanliness and organization of work areas and service equipment.
• Uphold Four Seasons service standards to create memorable guest experiences.

Skills

Food & beverage service

Guest service

Communication

Teamwork

Attention to detail

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the Role

The Four Seasons Hotel Philadelphia is seeking an In-Room Dining Server to join our Food & Beverage team. This role is responsible for delivering exceptional in-room dining experiences by providing prompt, personalized service and ensuring the highest standards of food quality and guest satisfaction. The In-Room Dining Server works closely with the Food & Beverage team and reports to the In-Room Dining leadership team.

What You Will Do

• Deliver food orders, beverages, and amenities to guest rooms in a timely and professional manner.
• Present menu items and provide knowledgeable recommendations to guests.
• Anticipate guest needs and respond promptly to requests and concerns.
• Set up, clear, and maintain in-room dining tables and trays.
• Accurately process guest checks, obtain required signatures, and complete transactions.
• Coordinate the removal of trays and tables from guest rooms.
• Maintain cleanliness and organization of work areas and service equipment.
• Uphold Four Seasons service standards to create memorable guest experiences.

What You Bring

• Knowledge of food and beverage service and guest service principles.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team in a fast-paced environment.
• Commitment to delivering exceptional service with professionalism and attention to detail.
• Valid work authorization in the United States.

What We Offer

• Competitive wages and comprehensive benefits package
• Excellent training, development, and career growth opportunities
• Complimentary employee meals during shifts
• Uniforms and garment care provided
• Complimentary room nights at Four Seasons properties worldwide
• Access to exclusive Four Seasons employee programs and perks

Discounted

• Medical, Dental, and Vision coverage
• Parking and SEPTA access
• City Fitness membership

Schedule & Hours

• On-Call position
• Hours may include evenings, weekends, and holidays based on business needs

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the position will be contacted for an interview.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the “EEOC is The Law” Information Poster, please visit: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal