Verifications Associate

ReliaRide; North Canton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Competitive pay

Job summary

ReliaRide is seeking a detail-oriented Verifications Associate to contact clients and confirm upcoming medical appointments, providing details such as date, time, and location. You will use scheduling software to enter and update trip information and protect patient privacy according to HIPAA guidelines.

The role requires strong communication, organization, and the ability to handle a fast-paced call center environment while ensuring data accuracy and customer service excellence.

Qualifications

• High School Diploma or Equivalent required.
• Ability to speak clearly, professionally, and empathetically with patients.
• Excellent organizational skills and time management.
• Attention to detail in confirming and entering patient information.
• Comfort with CRM software, Microsoft Office, and Google Suite.
• Understanding of HIPAA regulations and patient privacy.

Responsibilities

• Contact clients to confirm scheduled medical appointments with details (date, time, location).
• Use proprietary scheduling software to enter, update, and troubleshoot trip information for current and future days.
• Verify client information (name, date of birth, insurance) for accuracy.
• Educate clients on scheduling transportation and fixing issues with future trips.
• Document trip confirmations and changes accurately in the system; ensure proper paperwork.
• Answer basic questions from clients and follow up with unconfirmed trips.
• Maintain patient privacy in all communications per HIPAA guidelines.
• Report issues to supervisor for escalation when needed.
• Aim to maximize call volume while preserving accuracy of data.

Skills

Communication skills

Organizational skills

Attention to detail

Technical proficiency

Confidentiality/HIPAA

Education

High School Diploma or Equivalent

Tools

CRM software

Microsoft Office

Google Suite

Phone systems

Job description

Job Title: Verifications Associate – Non-Emergency Medical Transportation (NEMT)

Location: Canton, OH

Department: Customer Service / Call Center

Reports To: Operations Manager

Job Summary:

We are seeking a detail-oriented and customer-focused Verifications Associate to join our team at ReliaRide Medical Transportation. In this role, you will be responsible for contacting clients to confirm upcoming medical appointments, providing essential information, and addressing any inquiries or concerns related to appointments and travel to those appointments. This position requires excellent communication skills, a compassionate approach, and the ability to manage a high volume of calls in a fast-paced environment.

Key Responsibilities:

• Contact Clients: Call clients to confirm scheduled medical appointments, providing details such as date, time, and location.
• Using technology: Using proprietary scheduling software, enter, update, and troubleshoot issues for client trips for same, next, and future day trips. Identify errors and fix them for the greater good of the company and its clients.
• Verify Information: Confirm client’s personal information (e.g., name, date of birth, insurance information) to ensure accuracy.
• Educate Clients: Assist clients by empowering them with knowledge regarding how to schedule transportation, fix errors with future trips, etc.
• Document Changes: Record trip confirmations, cancellations, and other pertinent trip data accurately in the system. Ensure that paperwork is filed properly and reflects most recent version of trip.
• Handle Inquiries: Answer basic questions from clients regarding their upcoming trip or company policies.
• Follow-Up: Make follow-up calls to clients who have not confirmed their trips.
• Maintain Patient Privacy: Ensure all communication complies with HIPAA and patient confidentiality guidelines.
• Report Issues: Notify your direct supervisor of any issues or concerns raised by clients during the call so that relevant parties can be brought in at the management level.
• Track and Meet Targets: Strive to maximize call volume while maintaining accuracy of trip information entry and changes.
• Co-worker Relations: Maintain a positive, neighborly environment with your co-workers. Handle disputes according to handbook policies. Work through your manager when concerning behavior is displayed by co-workers
• Other duties as assigned

Skills and Qualifications:

• High School Diploma or Equivalent (required);
• Strong Communication Skills: Ability to speak clearly, professionally, and empathetically with patients.
• Excellent Organizational Skills: Ability to handle multiple tasks simultaneously and manage time effectively.
• Attention to Detail: Accuracy in confirming and entering patient information.
• Technical Proficiency: Comfortable using phone systems, CRM software, basic computer applications (e.g., Microsoft Office suite), and Google Suite (e.g., Google Sheets)
• Ability to Maintain Confidentiality: Understanding of HIPAA regulations and maintaining patient privacy.

Working Conditions:

• Full-time
• Fast-paced environment, handling a high volume of calls.

Why Work With Us?

• Competitive wage and benefits package.
• Opportunities for career growth and development within healthcare service industry
• Supportive and collaborative work environment.
• Training provided to ensure success in the role.
• Health Insurance Available
• 401k available with company match
• Competitive pay