Dispatcher

Delta V Management, LLC; Hartville (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Job summary

ReliaRide Medical Transportation in Hartville, OH is seeking an experienced Non-Emergency Medical Transportation (NEMT) Dispatcher to join our on-site team. You will manage the driving team, coordinate with drivers, brokers, and clients to ensure timely, compliant patient transport.

The role emphasizes dispatch operations, schedule optimization, strong communication, HIPAA compliance, and the use of dispatch software.

Qualifications

• 1–3 years previous Dispatch or Logistics Experience, REQUIRED
• Experience in NEMT or Healthcare Transportation preferred
• Strong organizational and time management skills
• Excellent communication with drivers and clients
• Valid driver’s license required

Responsibilities

• Oversee day-to-day dispatch operations to ensure timely, safe transport
• Coordinate with drivers on routes, special requirements, and performance
• Develop and maintain daily transportation schedules; optimize routes
• Provide documentation for client inquiries and issues in a timely manner
• Ensure compliance with HIPAA, safety standards, and regulatory requirements
• Track on-time performance, vehicle utilization, and incidents

Skills

Dispatch experience

NEMT knowledge

Organizational skills

Time management

Communication skills

Route planning

Data reporting

Tech proficiency

HIPAA compliance

Stress management

Driver coordination

Local routes

Microsoft Office

Tools

Dispatch software

Excel

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Full Time Hartville, OH, US

4 days ago Requisition ID: 1054

Salary Range: $55,000.00 To $65,000.00 Annually

Job Title: Dispatch – Non-Emergency Medical Transportation (NEMT) (Full-Time, On-Site)

Pay:$55,000-$65,000 (Negotiable Based On Experience)
Location: Canton, OH, On-Site
Department: Operations
Reports To: Dispatch Manager

Job Summary:

We are seeking an experienced and organized Non-Emergency Medical Transportation (NEMT) Dispatcherto join our dispatch organization. In this role, you will be responsible for managing the driving team, ensuring timely and efficient transportation for clients to and from medical appointments. You will work closely with drivers, broker providers, and clients to guarantee exceptional service delivery while maintaining compliance with industry regulations.

Key Responsibilities:

• Dispatch Operations Management: Oversee the day-to-day dispatch operations, ensuring vehicles are assigned efficiently, schedules are met, and client transport is safe, reliable, and punctual.
• Coordination with Drivers: Ensure drivers are well-informed about their routes, client needs, and any special requirements (e.g., wheelchair access, oxygen). Monitor driver performance and compliance with safety standards.
• Scheduling & Routing: Develop and maintain daily transportation schedules for clients. Optimize routes to minimize delays, reduce costs, and enhance service delivery.
• Customer Service & Problem Resolution: Provide documentation related to client inquiries, resolve issues related to transportation, and provide data/documentation regarding/relating to client complaints or concerns in a timely and professional manner.
• Compliance & Safety: Ensure all transportation services comply with relevant local, state, and federal regulations, including client privacy (HIPAA), vehicle safety, and proper documentation.
• Data Management & Reporting: Track and report transportation data, including on-time performance, vehicle utilization, and incident reports.
• Technology & Software Management: Utilize transportation management software to schedule, track, and manage all transportation activities.

Skills and Qualifications:

• 1-3 years previous Dispatch or Logistics Experience, REQUIRED
• Previous experience in NEMT or Healthcare Transportation, preferred.
• Strong Organizational & Time Management Skills: Ability to handle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Problem-Solving & Decision-Making: Ability to resolve issues quickly and efficiently while maintaining a focus on customer satisfaction.
• Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with drivers, clients, healthcare providers, and other stakeholders.
• Knowledge of Local Area & Routes: Familiarity with local roads, traffic patterns, and efficient route planning.
• Proficiency with Technology: Experience with dispatching software and Microsoft Office Suite (Excel, Word, etc.).
• Knowledge of NEMT Regulations: Familiarity with regulations regarding client transport and vehicle maintenance.
• Ability to Handle Stress: Capable of working under pressure and maintaining a calm, professional demeanor in challenging situations.
• Valid Driver’s License (required).

Working Conditions:

• Full-time position; may require working some holidays
• 45 hours per week
• Working 1 Saturday each month

Why Work With Us?

• Competitive salary and benefits package, including health insurance, paid time off, and retirement plans.
• Opportunity to make a difference by ensuring timely, reliable transportation for clients in need.
• Supportive and collaborative work culture.
• Career growth opportunities within a dynamic and expanding company.

If you are a proactive, organized, and experienced transportation manager with a passion for client care, we invite you to apply for the Dispatcher – Non-Emergency Medical Transportation (NEMT) position with ReliaRide Medical Transportation!