Verifications Associate

Delta V Management, LLC; North Canton (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Competitive pay

Job summary

ReliaRide Medical Transportation is seeking a Verifications Associate in North Canton, OH. You will contact clients to confirm upcoming medical appointments, provide essential information, and address inquiries about travel to appointments.

Strong communication, organization, and HIPAA compliance are essential as you manage a high volume of calls in a fast-paced environment. Training is provided and benefits accompany full-time employment.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and organizational skills with attention to detail.
• Able to maintain patient privacy and HIPAA compliance.
• Proficient with phone systems, CRM, MS Office and Google Suite.

Responsibilities

• Call clients to confirm scheduled medical appointments with date, time and location.
• Enter, update and troubleshoot client trips using scheduling software.
• Verify client information for accuracy (name, DOB, insurance).
• Educate clients on scheduling transportation and trip changes.
• Record confirmations/cancellations accurately and file paperwork correctly.
• Handle client inquiries and follow up on unconfirmed trips.
• Maintain HIPAA compliance and patient confidentiality.
• Notify supervisor of issues raised by clients.

Skills

Strong communication skills

Excellent organizational skills

Attention to detail

Technical proficiency

Maintain confidentiality

Empathetic communication

Education

High School Diploma or Equivalent

Tools

CRM software

Microsoft Office

Google Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Verifications Associate

Full Time North Canton, OH, US

2 days ago Requisition ID: 1055

Job Title: Verifications Associate – Non-Emergency Medical Transportation (NEMT)
Location: Canton, OH
Department: Customer Service / Call Center
Reports To: Operations Manager

Job Summary:

We are seeking a detail-oriented and customer-focused Verifications Associate to join our team at ReliaRide Medical Transportation. In this role, you will be responsible for contacting clients to confirm upcoming medical appointments, providing essential information, and addressing any inquiries or concerns related to appointments and travel to those appointments. This position requires excellent communication skills, a compassionate approach, and the ability to manage a high volume of calls in a fast-paced environment.

Key Responsibilities:

• Contact Clients : Call clients to confirm scheduled medical appointments, providing details such as date, time, and location.
• Using technology: Using proprietary scheduling software, enter, update, and troubleshoot issues for client trips for same, next, and future day trips. Identify errors and fix them for the greater good of the company and its clients.
• Verify Information : Confirm client’s personal information (e.g., name, date of birth, insurance information) to ensure accuracy.
• Educate Clients : Assist clients by empowering them with knowledge regarding how to schedule transportation, fix errors with future trips, etc.
• Document Changes : Record trip confirmations, cancellations, and other pertinent trip data accurately in the system. Ensure that paperwork is filed properly and reflects most recent version of trip.
• Handle Inquiries : Answer basic questions from clients regarding their upcoming trip or company policies.
• Follow-Up : Make follow-up calls to clients who have not confirmed their trips.
• Maintain Patient Privacy : Ensure all communication complies with HIPAA and patient confidentiality guidelines.
• Report Issues : Notify your direct supervisor of any issues or concerns raised by clients during the call so that relevant parties can be brought in at the management level.
• Track and Meet Targets : Strive to maximize call volume while maintaining accuracy of trip information entry and changes.
• Co-worker Relations: Maintain a positive, neighborly environment with your co-workers. Handle disputes according to handbook policies. Work through your manager when concerning behavior is displayed by co-workers
• Other duties as assigned

Skills and Qualifications:

• High School Diploma or Equivalent (required);
• Strong Communication Skills: Ability to speak clearly, professionally, and empathetically with patients.
• Excellent Organizational Skills: Ability to handle multiple tasks simultaneously and manage time effectively.
• Attention to Detail: Accuracy in confirming and entering patient information.
• Technical Proficiency: Comfortable using phone systems, CRM software, basic computer applications (e.g., Microsoft Office suite), and Google Suite (e.g., Google Sheets)
• Ability to Maintain Confidentiality: Understanding of HIPAA regulations and maintaining patient privacy.

Working Conditions:

• Full-time
• Fast-paced environment, handling a high volume of calls.

Why Work With Us?

• Competitive wage and benefits package.
• Opportunities for career growth and development within healthcare service industry
• Supportive and collaborative work environment.
• Training provided to ensure success in the role.
• Health Insurance Available
• 401k available with company match
• Competitive pay