Verification Specialist - Bilingual

Foundation Finance; United States; Remote; USD 25.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) match

Paid time off

Parental leave

Life and disability insurance

Wellbeing program

Flexible work environment

Zusammenfassung

Foundation Finance is seeking a Verification Specialist I for remote work to complete calls with applicants and dealers, verify information, and ensure accuracy to progress financing.

You will identify issues, document notes, and communicate about interest and account questions while adhering to company policies and procedures. Flexible, remote role with growth opportunities.

Qualifikationen

• Two years of call center or customer service experience
• Strong computer skills including Word, Excel, Internet, and email
• Strong typing skills
• Professional phone presence and excellent verbal and written communication skills

Aufgaben

• Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls in all operating system(s).
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Identify, report, and elevate verification or risk related issues to management.
• Handle inbound and outbound Dealer calls regarding Verification dispute issues that may include loan terms, documents, project completion, or inability to contact applicants prior to loan funding.
• Review loan processing status and documentation to ensure customer calls are accurately handled and routed to appropriate department.
• Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process.
• Other duties as assigned by management.

Kenntnisse

Typing

Computer skills

Verbal communication

Written communication

Call center experience

Tools

Word

Excel

Internet

Email

Jobbeschreibung

Verification Specialist I Description & Duties:

Remote

The Verification Specialist I’s complete calls with applicants and dealers to verify accuracy and completeness of information received to proceed with the financing process and to ensure that all information is correct to prevent disputes, defaulted payments, and risk related activity. They must identify and report potential issues that arise during the verification process, assisting dealers & customers on how to resolve verification issues.

Pay Range

USD $18.00 - USD $19.00 /Hr.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls in all operating system(s).
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Identify, report, and elevate verification or risk related issues to management.
• Handle inbound and outbound Dealer calls regarding Verification dispute issues that may include loan terms, documents, project completion, or inability to contact applicants prior to loan funding.
• Review loan processing status and documentation to ensure customer calls are accurately handled and routed to appropriate department.
• Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications:

• Two years of call center or customer service experience required.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills
• Strong attention to detail
• Professional phone presence and excellent verbal and written communication skills
• One evening shift until 9pm and 1 Saturday shift 8-4pm every 7 weeks

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code