Venue Ticketing Representative (PT)

Spurs Sports & Entertainment; San Antonio (TX); On-site; USD 26,000 - 42,000; Full time

Job summary

Spurs Sports & Entertainment (SS&E) is seeking a friendly, customer-focused Representative for the Frost Bank Center Box Office. You will sell tickets, fulfill will call orders, answer calls, and resolve ticketing issues to ensure a smooth fan experience.

Responsibilities include using the Ticketmaster system, organizing vouchers, and supporting guests with seating and accessibility questions. This role requires 18+, a HS diploma, and strong MS Office skills; bilingual English/Spanish is

Qualifications

• 1 year of customer service experience preferred.
• Proficiency with Microsoft Office Suite.
• Bilingual English/Spanish preferred.

Responsibilities

• Learn and operate the Ticketmaster ticket selling system under supervision.
• File and distribute all upcoming will call orders efficiently.
• Provide high levels of customer service and assist guests with seating, accessibility, and issue resolution.
• Organize and file ticket sales vouchers and stubs.
• Perform other duties as assigned.

Skills

Customer service

Microsoft Office Suite

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Ticketmaster system

Job description

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.

To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values-Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

We are currently seeking an enthusiastic and customer focused Representative to provide a primary level of assistance to customers and fans at the Frost Bank Center Box Office. Venue Ticketing Representatives will have the opportunity to deliver high customer satisfaction while selling tickets, fulfilling will call orders, answering incoming calls and resolving any ticketing problems.

What You’ll Do:

• Under training and supervision, learn and obtain basic skills within the Ticketmaster ticket selling system.
• File and distribute all upcoming will call in an efficient manner.
• Deliver high customer service and exhibit arena awareness by answering incoming phone calls regarding questions around seating locations, special needs accommodations and assisting with the resolution of guest issues.
• Organization and filing of ticket sales vouchers and stubs.
• Other duties as assigned.
  
  

Who You Are:

• Must be at least 18 years of age.
• Possess a high school diploma or equivalent.
• Minimum of 1 years’ experience in Customer service with the ability to help resolve guest issues and answer questions.
• Proficiency in Microsoft Office Suite.
• Flexible availability to include working nights, weekends, and holidays.
• Bilingual (English and Spanish), preferred.
  
  

Physical Requirements

• Ability to stand for long periods of time more than 8 hours at a time
  
  

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.

If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!

SS&E is an Equal Opportunity Employer

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.