Venue Technology Supervisor - Talking Stick Resorts Amphitheatre

ASM Global; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Legends Global in Phoenix, AZ, is seeking an IT Support Specialist to provide on-site desktop and network support for event operations. You will install, troubleshoot, and maintain point-of-sale systems and related hardware, collaborating with vendors and internal teams to keep systems running during events.

The ideal candidate has 1–3 years of IT support experience, a foundation in Windows environments, TCP/IP networking, and a customer-focused mindset to work a fast-paced venue schedule

Qualifications

• Bachelor's degree required or experience substituted for education
• 1-3+ years of relevant work experience
• Strong understanding of Windows operating systems and networking

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Communicate productively across all managerial levels
• Work during most events including late nights and weekends
• Provide level 1 & 2 support of all POS system problems and escalate as needed
• Initiate and implement improvements to areas of responsibility
• Serve as building-wide IT contact for matters
• Conduct stadium walk-through to ensure systems are operational
• Replace defective hardware before/during/after events
• Diagnose software/hardware issues and implement solutions
• Coordinate with external vendors on system support
• Track RMAs for equipment
• Maintain knowledge of organization standards
• Perform other duties as assigned by IT Manager and Controller

Education

Bachelor's degree in Computer Information Systems or related field

Tools

Windows Server

TCP/IP

VLANs

Wireless LAN

Windows XP/7

Office Suite

Virtual Environments

SQL systems

Mac applications

LAN cabling (CAT5/6)

Job description

The Role

Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Company Overview:

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Must be able to communicate productively and professionally across all managerial levels
• Must have the ability to work during most events being held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point-of-sale system problems and elevate with inside and outside service providers when necessary
• Initiates and implements improvements to areas of responsibility
• Serves as building wide point of contact on IT related matters
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions
• Work with external vendors on support of proprietary systems
• Tracking RMA's of all equipment inbound and outbound for repairs
• Maintains a thorough knowledge of the organization and adheres to all standards and practices
• Perform other duties as assigned by IT Manager and Controller

Qualifications

• Bachelor's degree in Computer Information Systems or related field (Experience can be substituted for education)
• 1-3+ years of relevant work experience
• Basic PC hardware knowledge
• Good understanding on networking including TCP/IP, VLAN's
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments both servers and desktops
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Must be able to report to the stadium no less than 4 hours prior to each game/event, or as directed
• Flexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area)
• Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
• Knowledge and usage of wireless terminologies and security technologies
• Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)
• Experience with Quest, Counterpoint or SQL systems
• Exposure to event support or retail sales experience preferred but not required
• Relevant industry certifications
• Able to move fast and act on assigned duties