Venue Technology Supervisor - Talking Stick Resorts Amphitheatre

asmglobal; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Legends Global is seeking an IT Support professional to provide level 1 and 2 desktop and network support in a fast-paced sports and entertainment venue environment. You will install, troubleshoot, and maintain hardware and software, handling multiple tasks across events and locations.

Ideal candidates have a Bachelor's in CIS or related field and 1–3+ years of relevant experience, with strong verbal and written communication, and the ability to work independently and with vendors and internal

Qualifications

• Bachelor’s degree in Computer Information Systems or related field; experience can substitute.
• 1–3+ years of relevant IT support experience.
• Basic PC hardware knowledge.
• Networking knowledge in TCP/IP and VLANs.
• Experience with Windows XP/Windows 7 and Office Suite.
• Experience with virtualization for servers and desktops.
• Willingness to work in a sports/entertainment venue and travel to other Legends sites.

Responsibilities

• Provide event day setup and support of multiple POS systems.
• Provide excellent desktop support to internal staff.
• Collaborate with vendors to resolve issues and implement changes.
• Communicate professionally across all managerial levels.
• Work during events including late nights and weekends.
• Provide level 1 & 2 support for POS systems and escalate when needed.
• Implement improvements to areas of responsibility.
• Serve as building-wide IT contact.
• Conduct stadium walk-through to ensure systems are operational.
• Diagnose hardware, software, firmware issues and resolve.
• Work with external vendors on proprietary systems.
• Track RMAs of equipment.
• Maintain knowledge of organization and adhere to standards.
• Perform other duties as assigned by IT Manager and Controller.

Skills

Customer service

Independent work

Analytical skills

Problem solving

Verbal communication

Written communication

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Windows Server (2003/2008/2008R2)

SQL systems

Quest

Counterpoint

Job description

The Role

Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Must be able to communicate productively and professionally across all managerial levels
• Must have the ability to work during most events being held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point-of-sale system problems and elevate with inside and outside service providers when necessary
• Initiates and implements improvements to areas of responsibility
• Serves as building wide point of contact on IT related matters
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions
• Work with external vendors on support of proprietary systems
• Tracking RMA’s of all equipment inbound and outbound for repairs
• Maintains a thorough knowledge of the organization and adheres to all standards and practices
• Perform other duties as assigned by IT Manager and Controller

Qualifications

• Bachelor’s degree in Computer Information Systems or related field (Experience can be substituted for education)
• 1-3+ years of relevant work experience
• Basic PC hardware knowledge
• Good understanding on networking including TCP/IP, VLAN’s
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments both servers and desktops
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Must be able to report to the stadium no less than 4 hours prior to each game/event, or as directed
• Flexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area)
• Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
• Knowledge and usage of wireless terminologies and security technologies
• Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)
• Experience with Quest, Counterpoint or SQL systems
• Exposure to event support or retail sales experience preferred but not required
• Relevant industry certifications
• Able to move fast and act on assigned duties
• Ability to walk, stand, or sit for extended periods of time
• Ability to reach, bend, stoop, wipe, push and pull
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.