Venue Technology Assistant at AT&T Stadium

Legends; Arlington (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Une entreprise leader dans le secteur des expériences et événements recherche un support technique Point-of-Sale pour assurer l'efficacité de ses systèmes lors d'événements. Le candidat idéal aidera à la mise en œuvre, maintenance et support des terminaux POS, tout en fournissant une excellente expérience client. Une bonne connaissance des systèmes de point de vente et une formation technique sont essentielles pour réussir dans ce rôle.

Qualifications

• Connaissance en crimpage CAT5/6 et fabrication de câbles LAN.
• Capacité à soulever au moins 50 lbs.
• Aptitudes à travailler debout et à marcher sur de longues distances.

Responsibilities

• Fournir un support de niveau 1 et 2 pour tous les problèmes de système de point de vente.
• Diagnostiquer les erreurs et défaillances logicielles ou matérielles.
• Effectuer des visites de stade pour garantir le fonctionnement des systèmes.

Skills

Analytical skills

Problem-solving

Customer service

Communication

Education

Associate's degree

Tools

Oracle Micros POS

Active Directory

Microsoft Office

Job description

Company Overview:

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality, and operations.

Responsibilities

In this role, you will provide Point-of-Sale support for the Legends Venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers and related equipment. Tasks may include end user support, performing PC maintenance, POS Maintenance, upgrades and configurations. Candidates eligible for this position must be customer service-focused, with the ability to work independently and be flexible. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities.

• Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Qualifications:

• Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)
• Experience with Active Directory
• Experience with POS, preferred Oracle Micros POS
• The ideal candidate will have a minimum of an Associate’s degree
• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Working knowledge of Microsoft applications to include operating system, office systems
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.