Venue Operations Manager – Food & Beverage

ASM Global-SMG; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401k plan

Paid vacation

Job summary

Legends Global seeks an Assistant General Manager to support the General Manager in operating a premier venue. You will oversee all staff, ensure compliance with alcohol policies, and help drive profitability through effective event execution and financial oversight.

With a strong background in contract foodservice or premium sports/event operations, you will lead a team, manage schedules, review contracts, and contribute to menu promotions and marketing efforts while maintaining exceptional

Qualifications

• Bachelor’s degree with 3–4 years management in contract foodservice or 4–5 years in suites/premium ops.
• Strong customer service, leadership, and management skills.
• Ability to work extended hours, nights, weekends and holidays.

Responsibilities

• Assist in the overall effective management of venue operations.
• Ensure compliance with alcohol service policies during events.
• Manage events from setup through breakdown, including communication with hourly staff, culinary teams, clients and guests.
• Ensure the venue operates in a legal, efficient, professional, and profitable manner.
• Generate, review, and analyze financial reports including budgets, forecasts, revenue analysis, labor costs, product costs, and profit and loss statements.
• Draft, review, and update policies and procedures as directed by the General Manager.
• Assist in reviewing contracts and implementing approved terms as directed by the General Manager.
• Oversee scheduling and labor allocation to ensure proper staffing levels.
• Partner with the General Manager to analyze ticket sales and event projections to determine staffing needs and POS coverage.
• Provide direction to department managers and follow up on assigned responsibilities.
• Conduct regular inspections to ensure quality, safety, and service standards are maintained.
• Ensure all required reports are completed accurately and submitted on time.
• Assist in developing and maintaining a strong and effective management team.
• Provide managers with clear expectations, guidance, and support to ensure successful performance.
• Participate in performance evaluations and provide recommendations for development and improvement.
• Assist with menu development, promotions, and marketing plans with department leaders.
• Maintain professional relationships with clients, show managers, vendors, suppliers, and guests to promote a positive image of the venue.

Skills

Leadership

Customer service

Communication

Staff management

Budgeting

Event coordination

Microsoft Office

Education

Bachelor's degree

Tools

POS systems

Microsoft Office

Job description

Legends Global seeks an Assistant General Manager to support the General Manager in operating a premier venue. You will oversee all staff, ensure compliance with alcohol policies, and help drive profitability through effective event execution and financial oversight.

With a strong background in contract foodservice or premium sports/event operations, you will lead a team, manage schedules, review contracts, and contribute to menu promotions and marketing efforts while maintaining exceptional