Venue Manager

Escapology Escape Rooms Tewksbury; Tewksbury (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Escapology Escape Rooms Tewksbury seeks a hands-on Venue Manager to lead daily operations and deliver unforgettable guest experiences. You will coach a 10–15 person team, schedule and develop staff, and ensure security and safety procedures are followed.

You will also manage private events, respond to guest inquiries, and drive a high-energy, guest-focused culture while maintaining venue standards and driving performance metrics.

Qualifications

• Demonstrated leadership and guest-service excellence.
• Experience training and coaching a team of 10–15 employees.
• Strong scheduling and event coordination abilities.

Responsibilities

• Lead daily venue operations and guest experiences.
• Hire, train, coach, schedule, and develop staff of 10–15.
• Open/close venue per security and safety procedures.

Skills

Leadership

Customer service

Team management

Event planning

Scheduling

Communication

Education

High School Diploma

Tools

Ticketing software

Reservation system

Job description

Venue Manager – Escapology TewksburyFull-Time | Quarterly Bonus PotentialAre you a natural leader who loves creating unforgettable guest experiences, solving problems, and keeping a team energized? Escapology is looking for a hands-on Venue Manager to lead the daily operation of one of our escape room venues.This is not a sit-behind-a-desk management position. One moment you may be coaching an employee or planning a private event, and the next you may be helping guests, resetting a game, troubleshooting a puzzle, or fixing a prop. If you enjoy fast-paced hospitality and no two days being exactly the same, this could be the perfect role for you!What You’ll DoLead daily venue operations and create a fun, welcoming experience for guests and employees.Hire, train, coach, schedule, and develop a team of approximately 10–15 employees.Address employee performance concerns and administer appropriate disciplinary action with support from Human Resources and the Area Manager.Independently open and close the venue while following all security, cash-handling, and safety procedures.Ensure shifts are properly covered and step in when call-outs or open shifts cannot otherwise be filled.Book, coordinate, and oversee private events from planning through completion.Respond to guest questions, complaints, emails, phone calls, and reservation requests.Manage online guest reviews and coach the team on creating review-worthy experiences.Monitor labor, sales, guest counts, discounts, product costs, waste, overtime, and other operating metrics.Maintain inventory and purchase approved beverages, merchandise, cleaning products, event materials, and venue supplies.Keep games, props, puzzles, and the overall facility operating at Escapology franchise standards.Complete basic maintenance and repairs and escalate advanced technical concerns when necessary.Support local marketing events and promote additional games, beverages, merchandise, and private-event opportunities.Work alongside the team by game mastering, resetting rooms, assisting guests, and serving alcoholic and nonalcoholic beverages.You May Be a Great Fit If You AreA confident and approachable leader who enjoys developing employees.Organized, proactive, and comfortable working independently.Able to multitask and remain calm in a busy, fast-paced environment.A strong communicator who can professionally handle guest and employee concerns.Comfortable learning technology, troubleshooting problems, and completing basic repairs.Available to work a flexible schedule, including days, evenings, weekends, and holidays.At least 21 years old with reliable transportation.TIPS certified or willing to complete company-provided training.A high school diploma or equivalent is preferred. An associate or bachelor’s degree is also preferred but not required. Employment is subject to successful completion of a background check and/or CORI screening.If you’re ready to lead a team, create memorable experiences, and help guests escape from the ordinary, we’d love to meet you!Apply today to join the Escapology team!Escapology is an equal opportunity employer committed to maintaining a workplace free from discrimination and retaliation.Escapology North East Inc, Escapology of Merrimack Valley Inc, Escapology of Waltham LLC, and Escapology of Braintree LLC are equal opportunity employers and do not discriminate on the basis of race, color, religion, national origin, ancestry, sex (including pregnancy and related conditions), sexual orientation, gender identity or expression, age, disability, genetic information, military or veteran status, or any other protected characteristic under applicable federal, Massachusetts, or local law.We are committed to providing a workplace free of discrimination and retaliation.