Venue IT Support Representative

Live Nation Entertainment; West Valley City (UT); On-site; USD 50,000 - 65,000; Full time

Job summary

Live Nation Entertainment in West Valley City, Utah, is seeking a Venue IT Support Representative to provide onsite IT support at events and venues. The role includes troubleshooting, ensuring technology readiness for shows, and liaising with remote teams.

The ideal candidate will possess strong knowledge of Apple iOS, MS Windows, and network technologies. Flexible scheduling including evening and weekend shifts is required. Join us to be part of a leading live entertainment company!

Qualifications

• Knowledge of Apple iOS, MS Windows, and network technologies preferred.
• Strong communication skills with a professional style.
• Self-motivated, capable of independent reasoning and troubleshooting.
• Highly organized with strong attention to detail.
• Reliable team player who can also work independently.
• Adaptable to a constantly changing work environment.
• Valid driver’s license and reliable vehicle required.
• Flexible scheduling including evening and weekend shifts.

Responsibilities

• Provide onsite IT troubleshooting assistance to venue staff.
• Identify, track and resolve persistent issues.
• Act as an onsite liaison with remote IT support teams.
• Assist tour production with artist Internet connectivity.
• Provide proactive day-of-show IT event support.
• Assist with deployment and maintenance of onsite IT equipment.
• Participate in seasonal IT preparation and validation.

Skills

Knowledge of Apple iOS

Knowledge of MS Windows

Network technologies

Strong communication skills

Self-motivated

Highly organized

Reliable team player

Job description

Company Overview

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship, among others.

Job Summary

Live Nation’s Concerts Division is looking for a Venue IT Support Representative who will provide onsite IT support at Live Nation events and venues. The role involves troubleshooting, liaising with remote teams, and ensuring technology readiness for shows.

Responsibilities

• Provide onsite IT troubleshooting assistance to venue administrative, operations and production staff.
• Identify, track and resolve persistent issues, reporting problems to remote support or service delivery teams following escalation procedures.
• Act as an onsite liaison with remote IT support teams to troubleshoot reported issues.
• Serve as the onsite contact and provide guided access for visiting IT service or support providers.
• Assist tour production by establishing artist Internet connectivity or fulfilling artist/tour IT riders prior to and on day of show.
• Provide proactive day‑of‑show IT event support to ensure no outstanding hardware or software issues with point‑of‑sale or access control technologies before gates open for fans.
• Assist with deployment, inventory management and maintenance of onsite IT equipment including POS terminals.
• Develop and demonstrate comprehensive understanding of venue network connectivity and deployed technologies.
• Participate in seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with extension of existing venue IT infrastructure or implementation of new infrastructure for special events such as festivals or private events.

Qualifications

• Knowledge of Apple iOS, MS Windows and network technologies is preferred.
• Strong communication skills (oral and written) with a professional style.
• Self‑motivated, capable of independent reasoning and troubleshooting.
• Highly organized with strong attention to detail.
• Reliable and dependable team player who can also work independently with little supervision.
• Adaptable to a constantly changing and at times stressful work environment.
• Valid driver’s license, reliable vehicle and clean driving record.
• Flexible scheduling, including ability to accommodate evening and weekend on‑call shifts, holidays and extended hours for events and summer festivals.

Equal Employment Opportunity

Live Nation is passionate and committed to a diverse workplace and encourages applications from all individuals regardless of gender, race, sexual orientation, religion, age, disability status, and other protected categories. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed, family and medical leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy and related conditions), gender identity, sexual orientation, or any other basis protected by applicable law.

Live Nation will consider qualified applicants with criminal histories in compliance with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and other similar laws.

Live Nation also affords equal employment opportunities to qualified individuals with disabilities and will provide reasonable accommodations for known physical or mental limitations for qualified applicants, including accommodations related to pregnancy as per applicable law.

Applicants are invited to identify reasonable accommodations to assist them in performing the essential functions of the position. Any applicant requiring accommodations should contact a Human Resources Representative.