IT Support Representative

Live Nation Entertainment; Camden (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment is seeking a Venue IT Support Representative in Camden, NJ. This role involves providing on-site IT support during events, assisting with troubleshooting, and ensuring venue technology operates smoothly. Ideal candidates have experience with Apple iOS and MS Windows, and must be adaptable to a dynamic environment. The position requires flexibility with scheduling, including evenings and weekends, to support events and festivals. Join a vibrant team in the live entertainment industry and make a difference!

Qualifications

• In-depth knowledge of Apple iOS and MS Windows is preferred.
• Self-motivated and capable of independent reasoning.
• Reliable team player with ability to work under little supervision.

Responsibilities

• Provide onsite IT troubleshooting assistance to venue staff.
• Track and report venue technology issues.
• Liaise with remote IT support teams.

Skills

Apple iOS knowledge

MS Windows knowledge

Network technologies

Strong communication skills

Self-motivated troubleshooting

Organizational skills

Job description

WHO ARE WE

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog‑friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward‑thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Concerts Technology team is looking for highly motivated, passionate, and enthusiastic individuals who are interested in providing on‑site IT support at Live Nation events and venues across the country. As a Venue IT Support Representative, you can expect to gain real‑world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry.

WHAT THIS ROLE WILL DO

• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
• Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology.
• Be the onsite contact and provide guided access for visiting IT service or support providers.
• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”
• Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

WHAT THIS PERSON WILL BRING

• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred.
• Strong communication skills (oral and written) paired with a professional communication style.
• Self‑motivated, capable of independent reasoning and troubleshooting.
• Highly organized and strong attention to detail.
• Must be a reliable and dependable team player with ability to work independently and under little supervision.

ADDITIONAL QUALIFICATIONS

Must be able to adapt to a constantly changing and at times stressful work environment.

• Must possess a valid driver’s license, access to a reliable vehicle, and a clean driving record.
• This position requires flexibility with scheduling, including the ability to accommodate evening and weekend on‑call shifts, holidays, as well as extended hours for events and summer festivals.

Availability to consistently provide event support is a requirement of this role.

• (Note: Shifts may change to meet business needs).

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law. In addition, we will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act, as well as other applicable laws. We also afford equal employment opportunities to qualified individuals with a disability. Live Nation will provide reasonable accommodations for the known physical or mental limitations of a qualified applicant with a disability, including pregnancy accommodations, in accordance with applicable law.

Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.