Venue IT Coordinator: Live Events & POS Support

Levy Restaurants; St. Louis (MO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Instapay

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy Restaurants is seeking an IT Coordinator for the Enterprise Center in St. Louis to support all technology used in food & beverage operations, POS environments, back-of-house systems, and event-day workflows.

The role ensures reliable technology before, during, and after events, serving as the central point of contact for IT issues, vendor communication, asset tracking, and small project deployments across the venue.

Responsibilities

• Support POS terminals, kiosks, handheld devices, printers, kitchen display systems, and payment hardware used through the venue.
• Perform pre-event technology checks (POS connectivity, device readiness, network stability, printer functionality).
• Provide real-time event support during Blues games, concerts, and special events, escalating issues quickly to keep stands operational.
• Coordinate post-event shutdowns, device resets, and incident documentation.
• Act as the first point of contact for IT incidents and service requests, logging and prioritizing issues.
• Track ticket progress, communicate updates, and ensure timely resolution aligned with service expectations.
• Assist managers, supervisors, and stand leads with basic troubleshooting, password resets, and access issues.
• Maintain accurate inventories of POS units, tablets, scanners, radios, laptops, and peripherals across all Levy locations inside arena.
• Track device lifecycle from deployment through repair, replacement, or decommissioning.
• Coordinate installation, configuration, and updates for user devices and venue systems.
• Other duties as assigned.

Job description

Levy Restaurants is seeking an IT Coordinator for the Enterprise Center in St. Louis to support all technology used in food & beverage operations, POS environments, back-of-house systems, and event-day workflows.

The role ensures reliable technology before, during, and after events, serving as the central point of contact for IT issues, vendor communication, asset tracking, and small project deployments across the venue.