Venue Host Alibi - Aria

MGM Resorts; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Wellness programs

Discounts on travel, F&B and services

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development & volunteerop

Job summary

MGM Resorts International in Las Vegas is seeking a Venue Host III to provide outstanding guest service at our night clubs and entertainment venues while helping drive revenue through effective networking and VIP guest relations.

You will market events, manage comps and VIP reservations, and collaborate with marketing, sales, and operations to anticipate guest needs and exceed expectations. Flexibility for weekends/holidays is essential.

Qualifications

• High School Diploma or GED.
• 2+ years of prior relevant experience (customer service or related).
• Work varied shifts, to include weekends and holidays.
• Knowledge of nightclub and entertainment functions preferred.

Responsibilities

• Market company-related entertainment and night club events to potential guests.
• Determine when to approve table comps by evaluating performance and competition.
• Monitor table, ticket and guest list reservations and enter VIP bookings with full details.
• Maintain knowledge of hours, menus, pricing and venue availability; collaborate with teams to anticipate guest needs.
• Set bi-weekly sales goals based on occupancy, weather, events and competition.
• Work with venue hosts and management to boost sales and revenue.
• Represent the venues in a positive and professional manner on and off property.
• Communicate workload and strategy updates to supervisor through reports.
• Attend meetings, events and shifts; contribute ideas for sales and operations improvements.

Skills

Customer service experience

Sales / upselling

Nightlife knowledge

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The Venue Host III will provide superior guest service to existing and potential guests at property night clubs and entertainment venues while generating revenue through effective networking and relationship building. All duties and responsibilities are to be performed in accordance with departmental and MGM Resorts International policies, procedures, and practices.

THE DAY-TO-DAY

• Market company-related entertainment and night club events to potential guests, including upcoming venue openings and changes; distribute venue information to all assigned hotel and business departments in advance of all events and promotions
• Determine when to approve table comps by evaluating night club performance, competition, etc.
• Adhere to predetermined minimum sales requirements; regularly monitor table, ticket and guest list reservations; ensure all VIP table reservations are entered into the system with complete information, such as guest's full name, cell number, and email address
• Maintain full knowledge of operating hours, menu selections, pricing, and venue availability; collaborate with marketing, sales, and operations employees and management to anticipate guest needs prior to and during operating hours
• Determine bi-weekly sales goals by evaluating factors affecting business levels, including but not limited to hotel occupancy, weather, competition, saturation of talent at other venues in town, special events, conventions etc.
• Work closely with all venue hosts and management to develop and implement work practices and routines to increase sales and generate venue revenue
• Represent the venues in a positive and professional manner both on and off property
• Communicate effectively to direct supervisor thru daily and weekly recaps with regard to workload, schedule, marketing strategy, customer development, social media, events, requirements
• Attend applicable meetings, pre-shifts, check-ins, outreach, promotions and mandated shifts; provide input in team meetings to develop new strategies for sales and applicable operations

THE IDEAL CANDIDATE

• High School Diploma or GED
• 2+ Years of Prior Relevant Experience (Customer service or related experience)
• Work varied shifts, to include weekends and holidays
• Knowledge of nightclub and entertainment functions preferred

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

View job description: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11155