Executive Host - Luxor

MGM Resorts International; Hempfield Township (Westmoreland County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel/food/retail

Free meals

Free parking

Health protection

Professional development

Job summary

MGM Resorts International in Las Vegas seeks an Executive Host to manage casino guest relationships and expedite processes for excellent service. The role focuses on maintaining the customer base and executing requests with sound judgment.

Ideal candidates have 1+ years in hospitality or casino hosting, are 21+, and will engage guests with personalized service, handle reservations, and uphold privacy standards. This is a full-time, on-site position offering growth opportunities.

Qualifications

• 1+ years of hospitality or casino host experience.
• Must be 21 years or older.

Responsibilities

• Evaluate customers’ activity to provide incentives and approve comps as appropriate.
• Meet and interact with guests to maintain and grow the customer base.
• Greet guests from assigned regions at check-in/check-out and provide personalized service.
• Process reservations using VIPR/AUTOCAB, OPERA and PATRON systems.
• Ensure guest privacy and comply with company policies.

Skills

Customer service

Hospitality experience

Team player

Communication skills

Tools

VIPR

AUTOCAB

OPERA

PATRON

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Executive Host to assist in maintaining the property’s casino customer base while expeditingprocesses to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customerrequests.

THE DAY-TO-DAY:

• Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimumamount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts)
• Assist in maintaining and developing property’s customer base through meeting and interacting with customers
• Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized servicethroughout their stay to the satisfaction of the customer
• Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems
• If authorized, grant marker authorization limits to qualifying customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers
• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for informationabout such guests in accordance with company policies
• Resolve customer disputes and complaints to the satisfaction of the customer and the company
• Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions

THE IDEAL CANDIDATE:

• 1+ years of prior relevant experience within hospitality, gaming operations, such as casino host, or casino host services
• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW?