General Manager - The Sinclair

AEG; Cambridge (MA); On-site; USD 100,000 - 160,000; Full time

Job summary

The General Manager at AEG will oversee the overall management, promotion and operation of the facility, including booking, finance, marketing, staffing, production, maintenance and related operations. This role requires leadership across departments and coordination with corporate staff, partners and regulators to deliver memorable guest experiences.

Qualifications include a BA/BS, 10+ years of venue experience, strong budgeting and people skills, and proficiency with Microsoft Office.

Qualifications

• BA/BS Degree (4-year) in a related field.
• 10+ years of related work experience.
• Experience and knowledge in overseeing a physical venue.
• Experience with management, leadership and conflict resolution.
• Must have management experience and exceptional leadership abilities.
• Must have proven track record of developing and managing budgets.
• Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook).
• Self-motivated with the ability to work in a fast-paced environment.
• Excellent written, listening and verbal communication skills.
• Must be creative, detail-oriented person with an outgoing personality.
• Knowledge of music industry preferred.

Responsibilities

• Recruiting, hiring, training, supervising, compensation, succession planning and evaluating management, administrative, and supervisory staff. Determines and establishes organizational structure and personnel staffing requirements. Assures the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations.
• Plans, organizes, coordinates and directs all activities and personnel. Engaged in maintaining and operating the facilities. Evaluates existing policies and procedures and recommends improvements for the facility and/or improves the efficiency and safety of operations.
• Oversee development of annual operating calendar, activities schedule, dates and hours of operations, projections for attendance and revenue.
• Prepares, implements and monitors a detailed program budget. Supervises cost accounting required of assigned events to include facility rental, box office fees, house equipment rentals, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security officers, announcers, parking attendants, stage managers and stage crew.
• Prepares and maintains required reports/records for the city and/or the management firm.
• Provides for control of day-to-day operations, assuring the coordination of plans, programs and events and conducts post‑event operational and financial review and analysis.
• Ensures that all production/operations are conducted in accordance with applicable local, state and federal regulations such as OSHA and CalOSHA requirements.
• Organize operational meetings with accounting about financials and/or with staff and supervisors for training.
• Handle customer service via phone calls, email inquiries or website posts. Conduct the required investigation and have the issues resolved within a 24‑hour turnaround time.

Skills

Venue management

Leadership

Budgeting

Staffing

Customer service

Conflict resolution

MS Office

Communication skills

Education

BA/BS Degree

Tools

Microsoft Office Suite

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

Job Summary

The General Manager is responsible for overall management, promotion and operation of the facility including booking, finance, marketing, staffing, production maintenance and all related operations. Duties include providing leadership and direction to subordinate operating departments, management of staff, coordination and execution of plans and directives, and acting as liaison with corporate staff, industry associates, governing agencies, communication media and the general public.

Essential Functions

• Responsible for recruiting, hiring, training, supervising, compensation, succession planning and evaluating management, administrative, and supervisory staff. Determines and establishes organizational structure and personnel staffing requirements. Assures the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations.
• Plans, organizes, coordinates and directs all activities and personnel. Engaged in maintaining and operating the facilities. Evaluates existing policies and procedures and recommends improvements for the facility and/or improves the efficiency and safety of operations.
• Oversee development of annual operating calendar, activities schedule, dates and hours of operations, projections for attendance and revenue.
• Prepares, implements and monitors a detailed program budget. Supervises cost accounting required of assigned events to include facility rental, box office fees, house equipment rentals, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security officers, announcers, parking attendants, stage managers and stage crew.
• Prepares and maintains required reports/records for the city and/or the management firm.
• Provides for control of day-to-day operations, assuring the coordination of plans, programs and events and conducts post‑event operational and financial review and analysis.
• Ensures that all production/operations are conducted in accordance with applicable local, state and federal regulations such as OSHA and CalOSHA requirements.
• Organize operational meetings with accounting about financials and/or with staff and supervisors for training.
• Handle customer service via phone calls, email inquiries or website posts. Conduct the required investigation and have the issues resolved within a 24‑hour turnaround time.

Qualifications

• BA/BS Degree (4‑year) in a related field
• 10+ years of related work experience
• Experience and knowledge in overseeing a physical venue
• Experience with management, leadership and conflict resolution
• Must have management experience and exceptional leadership abilities
• Must have proven track record of developing and managing budgets
• Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
• Self‑motivated with the ability to work in a fast‑paced environment
• Excellent written, listening and verbal communication skills
• Must be creative, detail‑oriented person with an outgoing personality
• Knowledge of music industry preferred

Bonus

This position is eligible for a bonus under the current bonus plan requirements.

Benefits

Full‑time: We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401(k) plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.