Venue 6 Barista - The Market

Mii amo; Sedona (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Enchantment Resort and Mii amo in Sedona, AZ, seeks an energetic Coffee Bar Attendant to deliver friendly, efficient service to guests and teammates. You will prepare and serve coffee, pastries and bar items, manage POS orders, maintain cleanliness, follow grooming standards, and contribute to a welcoming guest experience.

Requirements include a high school diploma or equivalent, current food handler’s certification, English proficiency, and prior quick-service experience; on-site, full-time

Qualifications

• High school diploma or equivalent.
• Current food handler’s certification.
• English speaking ability to communicate with Guests.
• Prior quick-service and serving experience preferred.
• Must be neat and well-groomed; flexible attitude.

Responsibilities

• Arrive on time in uniform; follow grooming standards.
• Prepare and serve coffee/espresso drinks, pastries, and items; enter orders in POS.
• Assist Guests with menu selections and special requests.
• Set up and break down coffee bar; restock as needed.
• Maintain VIP/breakfast guest lists; use upselling techniques.
• Proficient use of POS system; knowledge of resort layout and hours.

Skills

Customer service

POS handling

Food safety

English communication

Education

High School Diploma or equivalent

Tools

POS System

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

Provide and facilitate excellent food and beverage service to our Guests in an expedient, professional and courteous manner.

Work Performed:

• Arrive at scheduled start time in complete uniform, ready to work. This includes following all grooming guidelines.
• Uniform must be neat and pressed and must be in compliance with all Uniform standards and guidelines. No excessive jewelry. Only 1 band style ring is to be worn (per AZ Health Code).
• Collect and set up necessary equipment to perform job and complete pre and post shift side-work assignments.
• Have a complete, working knowledge of all Coffee Bar menu items.
• Prepare and serve coffee and espresso drinks, pastries, pre-packaged menu items etc. along with any other ordered item.
• Assist coffee bar Guests with menu selections, accurately record selections, paying full attention to special requests, repeat full order back to Guest and enter complete order into POS.
• Explain all special orders and requests to kitchen/culinary team when necessary.
• Daily setup and breakdown of the coffee bar area. Open communication to replenish menu item when needed.
• Ensure that the bar has current VIP and breakfast inclusive package guest lists.
• Use suggestive selling and up-selling techniques when taking orders.
• Maintain par levels of selected supplies.
• Recognize Guests by name and use Guests’ name a minimum of 3 times per visit. This includes phone calls.
• Remain in Coffee bar area during duration of scheduled shifts excluding time spent replenishing supplies.
• Retrieve bank at the beginning of morning shift and lock bank up at the end of closing shift (unless noted my manager). Cash bank to be counted at the beginning and end of each bar shift, noting in bank log and initialing.
• Answer all calls within 3 rings using designated verbiage, standards and guidelines.
• Thank guests and welcome back soon.
• Report any guest dissatisfaction, mishandled order and opportunities to management before guest leaves (or before end of shift).
• Thoroughly clean and maintain all assigned areas and equipment. If moving items from original location, must replace before end of shift.
• Read and understand current posted memos and information.
• Report to supervisor any negative guest comments or experiences, safety hazards, broken or damaged equipment, etc.
• Maintain a positive and professional attitude towards Guests and coworkers at all times.
• Report to Manager or Supervisor before ending work shift.
• Act as an ambassador of Enchantment Resort and Mii amo by speaking positively of the property at all times.
• Proficient use of POS System.
• Knowledge of Resort layout, amenities, hours of operations, special attractions and occasions.

Supervision Exercised:

None

Supervision Received:

Restaurant Manager. Restaurant Supervisor

Minimum Requirements:

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well-groomed at all times. Needs to be flexible, self-motivated, positive and have a professional attitude towards Guests, co-workers, and management at all times. Must maintain current food handler’s certification. Prior quick service and serving experience desired. English skills necessary to communicate with Guests. Computer skills helpful.