Venue 1 Restaurant Supervisor PM

Enchantment Resort; Sedona (AZ); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Enchantment Resort in Sedona, AZ seeks an energetic Front of House Supervisor for our Food & Beverage outlets. You will supervise outlets, assist in guest service enhancements, and coach staff to Forbes standards while maintaining high guest satisfaction.

Responsibilities include managing inventory, controlling labor and beverage costs, scheduling staff, conducting performance reviews, and collaborating with other departments to deliver exceptional experiences.

Qualifications

• Bachelor’s degree or related work experience in hospitality.
• Prior supervisory skills and hotel/resort F&B operations experience.
• Strong organizational, written and verbal communication skills.

Responsibilities

• Supervise outlets to ensure compliance with management objectives and safety.
• Control inventory and order liquor, beer and wine for outlet operations.
• Oversee supplies, small wares, and equipment for proper operation.
• Perform monthly inventories and maintain service levels.
• Train staff to Forbes Standards and manage scheduling.
• Attend weekly labor meetings and lead department meetings.
• Monitor labor, food, and beverage costs and drive profitability.

Skills

Staff supervision

Cost control

Communication skills

Computer skills

Education

Bachelor's degree or related experience

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day

Supervise and administer Front of House operations for the Food & Beverage outlets, assist in the coordination of new ideas in guest service, service training and product enhancement. Supervise employees and administer in accordance with department and resort policies.

Work Performed

1. Supervise outlets to ensure compliance with resort management objectives and the health and safety of all employees and guests.
2. Control inventory and order all necessary liquor, beer and wine for outlet operations in conjunction with Beverage Manager.
3. Control inventory and order all necessary administrative and grocery items for outlet operations.
4. Control and maintain adequate supplies of all small wares, utensils and equipment for proper operation.
5. Perform, monthly inventories.
6. Maintain established service levels to ensure a consistent guest experience at a high-quality level.
7. Act as an ambassador of Enchantment by speaking positively of the Resort at all times.
8. Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction.
9. Maximize profitability by constantly monitoring labor costs, food costs and beverage costs as well as departmental expenses.
10. Train and supervise staff, holding staff to Forbes Standards through coaching.
11. Schedule staff for outlets in accordance with business needs and management objectives.
12. Conduct hourly performance reviews as necessary for the department.
13. Develop incentive programs to enhance profitability within the department.
14. Responsible for the training of all service staff in established Food and Beverage service standards and resort policies.
15. Responsible for staffing levels, scheduling, evaluating and disciplining departmental team members as required. Attend weekly labor meeting with finance department.
16. Hold monthly department meetings to review resort events, departmental policies and procedures and maintain a high level of moral.
17. Other duties as assigned.

Supervision Exercised

Bartenders, Servers, Bussers, In Room Dining Attendants, Hosts and Food Runners, including pool

Supervision Received

Food & Beverage Manager, Director of Restaurants, F&B Director

Responsibility & Authority

1. Ability to maintain a high level of guest service at all times in all guest services areas.
2. Upholds the resort commitment to hospitality.
3. Acts as Opening Manager on Duty as required.
4. Works closely with all departments to ensure guest service levels are being met.
5. Ability to deal effectively with all departments with regular communication.

Minimum Requirements

Bachelor’s degree from four-year College or university; or equivalent related work-related experience and/or training. Prefer 1-year prior supervisory skills and hotel/resort food and beverage operations experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills.

Physical Requirements

30% Sitting

70% Walking, standing and bending

Lifting/Carrying up to 50 lbs.

Hearing and Manual dexterity

Distance vision 1-3 feet

Ability to drive golf cart on occasion as necessary