Venue 5 Supervisor - Mii amo

Enchantment Resort; Sedona (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

PTO

Job summary

Enchantment Resort's Mii amo spa seeks a Front of House Supervisor for Hummingbird Restaurant. You will lead service teams, oversee inventory, and drive guest satisfaction with a focus on quality and consistency.

In this role, you will train staff, schedule shifts, manage costs, and act as an ambassador for the resort, collaborating with other departments to deliver exceptional guest experiences at Enchantment's signature property in Sedona, AZ.

Qualifications

• Equivalent related work related experience and/or training.
• Prefer 1 year prior supervisory skills and hotel/resort food and beverage operations experience.
• Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease.
• Computer skills required.

Responsibilities

• Supervise Front of House operations for Hummingbird Restaurant and ensure guest satisfaction.
• Assist in coordinating new ideas in guest service, service training and product enhancement.
• Interview, train and supervise staff; schedule according to business needs.
• Control inventory and order liquor, beer and wine for Hummingbird operations.
• Maintain inventories for food, beverage and small wares and ensure health and safety standards.
• Foster teamwork and act as an ambassador of Enchantment & Mii amo.

Skills

Front of House supervision

Staff training

Scheduling staff

Guest service excellence

Cost control

Tools

Computer skills

Job description

Are you outgoing, energetic, passionate, and authentic? Mii amo is the perfect spot for you!

At Mii amo spa, we work together to create and deliver personalizedexperience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day

Supervise and administer Front of House operations for Hummingbird Restaurant at Mii amo, assist in the coordination of new ideas in guest service, service training and product enhancement. Supervise employees and administer in accordance with department and resort policies

Work Performed

1. Supervise Hummingbird to ensure compliance with resort management objectives and the health and safety of all employees and guests
2. Control inventory and order all necessary liquor, beer and wine for Hummingbird operations
3. Control inventory and order all necessary administrative and grocery items for Hummingbird operations
4. Control and maintain adequate supplies of all small wares, utensils and equipment for proper operation
5. Perform monthly inventories for both food and beverage items in Hummingbird
6. Perform China, Glass and Silver inventories
7. Maintain established service levels to ensure a consistent Guest experience at a high quality level
8. Act as an ambassador of Enchantment & Mii amo by speaking positively of the Resort at all times
9. Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction
10. Maximize profitability by constantly monitor labor costs, food costs and beverage costs as well as departmental expenses
11. Interview, train and supervise staff
12. Schedule staff for Hummingbird in accordance with business needs and management objectives
13. Assist with performance reviews as necessary for the department
14. Develop incentive programs to enhance profitability within the department
15. Train all service staff in established Food and Beverage service standards and resort policies
16. Responsible for staffing levels, scheduling, evaluating and disciplining departmental team members as required
17. Other duties as assigned

Supervision Exercised

Bartenders, Servers, Bussers, Host/ess and Food Runners

Supervision Received

Hummingbird Manager

Responsibilities and Authorities

1. Work closely with all departments to ensure guest service levels are being met
2. Deal effectively with all departments with regular communication
3. Supervise and manage Café operations in absence of Café Manager

Benefits for full time employees

• 401K
• Medical
• Dental
• Vision
• PTO

Minimum Requirements

Equivalent related work related experience and/or training. Prefer 1 year prior supervisory skills and hotel/resort food and beverage operations experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills. Must maintain current food handler’s certification.

Physical Requirements

• 30% Sitting
• 70% walking, standing and bending
• Lifting/carrying up to 50 lbs.
• Hearing and manual dexterity
• Distance vision 1-3 feet
• Ability to drive golf cart on occasion as necessary