Venue 5 Server AM

Enchantment Resort; Sedona (AZ); On-site; USD 34,000 - 52,000; Full time

Job summary

Enchantment Resort's Mii amo restaurant seeks an energetic server to deliver personalized dining experiences in a fast-paced, collaborative setting. You will provide excellent food and beverage service, know the menus and wine list, and use the POS system to take orders with professionalism.

A high school diploma and current food handler certification are required; strong English communication is essential. Join us and be part of a premier guest experience.

Qualifications

• High school diploma and food handler certification required.
• Excellent English communication with guests.
• Neat, well-groomed appearance and professional attitude.

Responsibilities

• Attend scheduled shifts prepared for work.
• Provide high-quality food and beverage service to guests.
• Take orders accurately and enter into POS.
• Utilize menu and wine knowledge to assist guests.
• Maintain a clean, organized work station per standards.
• Collaborate with team to exceed guest expectations.
• Report any guest dissatisfaction to management.

Skills

Food service

Menu knowledge

POS handling

Guest interaction

Education

High school diploma

Food handler certification

Tools

POS system

Job description

Are you outgoing, energetic, passionate, and authentic? Mii amo is the perfect spot for you!

At Mii Amo we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How You Will Enjoy Your Day

Provide and facilitate excellent food and beverage service to our guests in a welcoming, professional and expedient manner

Work Performed

1. Arrive at scheduled start and ready for work
2. Uniform must be neat and pressed. Company grooming standards followed at all times
3. Collect and set up any necessary equipment to perform job including all side-work
4. Complete knowledge of all menus and wine lists
5. Assist Guests with menu selections, accurately record order, paying special attention to any special requests, and enter order into POS
6. Take food and beverage orders in complete and timely fashion
7. Explain all special orders and requests to kitchen culinary team
8. Use proper serving techniques at all times (i.e. serve from the left, etc.)
9. Report any Guest dissatisfaction, mishandled order and opportunities to management in a timely manner
10. Maintain par levels of selected goods as assigned
11. Participate in wine sales programs
12. Recognize Guests by name and use name at 3 times within an interaction. Record preferences for future use
13. Thank guests for dining with us
14. Assist Juice Bar attendant when available
15. Keep work station clean at all times following proper food safe standards
16. Read all memos
17. Maintain a positive and professional attitude towards Guests and co-workers
18. Operate POS in a proficient manner
19. Report to Restaurant Manager or Supervisor before ending work shift
20. Act as an ambassador of Enchantment and Mii amo by speaking positively of the property at all times
21. Foster a work environment of teamwork and mutual service by assisting coworkers and other departments as necessary to exceed our Guest’s expectations
22. Knowledge of Resort layout, amenities, hours of operations, special attractions and occasions
23. Work efficiently and as a team
24. Other duties as assigned

Supervision Exercised

None

Supervision Received

Cafe Manager, Café Supervisor

Minimum Requirements

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management.

Must maintain current food handler’s certification. Prior serving experience desired. English skills necessary to communicate with guests. Computer skills helpful

Physical Requirements

Lifting & Carrying up to 45 lbs.

50% Walking

25% Bending & lifting

25% Standing

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning solutions