Venue 1 Restaurant Supervisor

Enchantment Resort; Sedona, Northern (AZ, KY); Hybride; USD 48 000 - 64 000; Plein temps

Résumé du poste

Enchantment Resort in Sedona, AZ is seeking an energetic Front of House supervisor to oversee Food & Beverage outlets, ensure guest satisfaction, train staff, and manage service standards.

You will monitor labor costs, coordinate with the Beverage Manager, and uphold Forbes Standards while delivering a high-quality guest experience.

Qualifications

• Bachelor’s degree from four-year College or university; or equivalent related work experience and/or training.
• Prefer 1-year prior supervisory skills in hotel/resort F&B operations.
• Strong organizational skills and excellent written and verbal communication.
• Computer skills required.

Responsabilités

• Supervise outlets to ensure compliance with resort management objectives and health and safety of employees and guests.
• Control inventory and order liquor, beer and wine for outlets in coordination with Beverage Manager.
• Control inventory and order administrative and grocery items for outlet operations.
• Maintain supplies of small wares, utensils and equipment; perform monthly inventories.
• Maintain service levels to ensure a high-quality guest experience.
• Act as ambassador of Enchantment by speaking positively of the Resort.
• Foster teamwork and assist other departments to ensure guest satisfaction.
• Maximize profitability by monitoring labor, food and beverage costs and departmental expenses.
• Train and supervise staff to Forbes Standards; conduct hourly department reviews.
• Schedule staff for outlets and hold monthly department meetings.

Connaissances

Outlets supervision

Staff training

Cost control

Guest service

Formation

Bachelor’s degree

Description du poste

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day

Supervise and administer Front of House operations for the Food & Beverage outlets, assist in the coordination of new ideas in guest service, service training, and product enhancement. Supervise employees and administer in accordance with department and resort policies..

Work Performed

1. Supervise outlets to ensure compliance with resort management objectives and the health and safety of all employees and guests.
2. Control inventory and order all necessary liquor, beer and wine for outlet operations in conjunction with Beverage Manager.
3. Control inventory and order all necessary administrative and grocery items for outlet operations.
4. Control and maintain adequate supplies of all small wares, utensils and equipment for proper operation.
5. Perform monthly inventories.
6. Maintain established service levels to ensure a consistent guest experience at a high-quality level.
7. Act as an ambassador of Enchantment by speaking positively of the Resort at all times.
8. Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction.
9. Maximize profitability by constantly monitoring labor costs, food costs and beverage costs as well as departmental expenses.
10. Train and supervise staff, holding staff to Forbes Standards through coaching.
11. Schedule staff for outlets in accordance with business needs and management objectives.
12. Conduct hourly performance reviews as necessary for the department.
13. Develop incentive programs to enhance profitability within the department.
14. Responsible for the training of all service staff in established Food and Beverage service standards and resort policies.
15. Responsible for staffing levels, scheduling, evaluating and disciplining departmental team members as required. Attend weekly labor meeting with finance department.
16. Hold monthly department meetings to review resort events, departmental policies and procedures and maintain a high level of moral.
17. Other duties as assigned.

Supervision Exercised

Bartenders, Servers, Bussers, In-Room Dining Attendants, Hosts and Food Runners, including pool

Supervision Received

Food & Beverage Manager, Director of Restaurants, F&B Director

Responsibility & Authority

1. Ability to maintain a high level of guest service at all times in all guest services areas.
2. Upholds the resort commitment to hospitality.
3. Acts as Opening Manager on Duty as required.
4. Works closely with all departments to ensure guest service levels are being met.
5. Ability to deal effectively with all departments with regular communication.

Minimum Requirements

Bachelor’s degree from four-year College or university; or equivalent related work-related experience and/or training. Prefer 1-year prior supervisory skills and hotel/resort food and beverage operations experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills.

Physical Requirements

• 30% Sitting
• 70% Walking, standing and bending
• Lifting/Carrying up to 50 lbs.
• Hearing and Manual dexterity
• Distance vision 1-3 feet
• Ability to drive golf cart on occasion as necessary