In Room Dining Server Lead

Mii amo; Sedona (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

A luxury resort in Sedona seeks a professional to oversee food and beverage service for guests, ensuring a consistent high-quality experience. This role involves supervising In-Room Dining servers, facilitating efficient service, and maintaining cleanliness. Candidates should have at least 1 year of supervisory experience in food and beverage, along with a high school diploma and food handler’s certification. Ideal candidates will exhibit a professional attitude and teamwork skills in this vibrant environment.

Qualifications

• 1+ years in food and beverage supervision or In-Room Dining experience.
• Food handler’s certification required.
• Must be neat and well groomed at all times.

Responsibilities

• Facilitate food and beverage service to guests in a courteous manner.
• Assist in supervision and training of In-Room Dining servers.
• Maintain cleanliness of the workstation and delivery system.

Skills

Food and beverage supervision

Customer service skills

Teamwork

Professional attitude

Education

High school diploma or equivalent

Tools

Info-Genesis

Job description

Overview

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you! At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day

To facilitate food and beverage service to each guest in an expedient, professional and courteous manner. Assist in the coordination of new ideas in guest service, and in service training. Assist in the supervision of In-Room Dining servers in accordance with department and resort policies.

Work Performed

• Arrive at scheduled start time in appropriate uniform and ready for work with a clean, neat and pressed uniform.
• Collect and set up any necessary equipment to perform job (complete side-work).
• Take food and beverage orders in complete and timely fashion.
• Serve guest and internal employees in established standards.
• Keep workstation clean.
• Read all memos.
• Maintain a positive and professional attitude towards guests and co-workers.
• Operate Info-Genesis in a proficient manner.
• Control inventory and advise F&B Management of In Room Dining needs of day-to-day grocery items and small-ware, utensils, and equipment.
• Ensure amenities are delivered properly and that the delivery system is defect-free.
• Assist in the training of established service levels to ensure a consistent guest experience at a high quality level.
• Act as an ambassador of Enchantment by speaking positively of the Resort at all times.
• Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction.
• Other duties as assigned.

Supervision Exercised

In-Room Dining Servers

Supervision Received

Restaurant Managers

Minimum Requirements

High school diploma or equivalent, 1+ years in F&B supervision or In-Room Dining experience. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-workers and management. Must also be able to perform all related duties as assigned and must maintain current food handler’s certification.

Physical Requirements

Lifting & Carrying up to 50 pounds
40% Standing
20% Walking
20% Bending/Lifting
20% Sitting
Hearing and Manual Dexterity
Distance vision 1-3 feet
Ability to work in all types of weather conditions