Vendor Strategy & Performance Analyst

Duke Energy; South Carolina; Remote; USD 65,000 - 90,000; Full time

Job summary

Duke Energy in the United States is seeking a Vendor Management Analyst to support vendor relations, contract negotiations, and business process improvements across multiple jurisdictions.

You will collaborate with vendor personnel, monitor performance, manage risks, and drive escalations as needed. A degree and related experience are preferred, with remote work available within footprint states.

Qualifications

• Associates degree in Other Related Degree.
• In lieu of Associates degree, high school/GED degree AND five (5) years minimum of related work experience.
• Bachelors degree in Other Related Degree.
• 4-Year Bachelors Degree in Technical or Business related field.
• Experience in the utility industry.
• Behavioral Competencies: Innovating Change, Collaborating and working with others, Problem Solving / Decision Making, Delivering Results.
• Aware of project management theories and principles.
• Proficient in planning, data analysis, evaluating alternatives, and preparing and presenting recommendations.
• Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
• Very good written and oral communication skills.
• Very good problem solving and analysis skills.

Responsibilities

• Guide and support day to day operations across vendors.
• Manage vendor relationship; responsible for issue escalation and resolution combined with partnership creation.
• Direct strategic reviews and planning sessions when applicable.
• Serve as executive escalation point for Duke and vendor within assigned area of accountability; when issues are not resolvable; provide solutions to presented problems and ensure executive buy-in when warranted.
• Facilitate the sharing of best practices between all Duke call centers (internal and external).
• Work with vendor leadership to address performance opportunities, implement initiatives aimed at resolving low performance, and set direction to ensure proper sustainability initiatives are in place for long term stability.
• Direct efforts to ensure contractual performance targets and service level agreements are met.
• Drive operational metrics to determine if they are trending in the right direction.
• Identify, communicate, document, and resolve key risks and issues impacting vendor performance.
• Provide regular and ad-hoc interpretation of vendor results to Duke leadership.
• Serve as the primary point of contact for vendor related activities and any concerns about vendor; determine how to best support initiatives.
• Identify system or process broke/fix or enhancement opportunities.
• Provide testing support as needed for system and/or process changes and upgrades.
• Ensure team is aware of and ready to support initiatives.

Job description

Duke Energy in the United States is seeking a Vendor Management Analyst to support vendor relations, contract negotiations, and business process improvements across multiple jurisdictions.

You will collaborate with vendor personnel, monitor performance, manage risks, and drive escalations as needed. A degree and related experience are preferred, with remote work available within footprint states.