Vendor Solutions Representative (IBM-SW) - CCA

TD SYNNEX Co.; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Elective Benefits

Career Growth Programs

Life Empowerment Program

Job summary

TD SYNNEX is seeking a Vendor Solutions Representative (IBM-SW) to research and market new products to Caribbean Central America customers, manage pipelines, and educate on vendor pricing programs.

You will engage customers, respond to quotes, and coordinate with internal teams to resolve pre-sales issues while promoting a broad TD SYNNEX product portfolio. The role emphasizes communication, diplomacy, and cross-cultural collaboration.

Qualifications

• Requires high school diploma; associate degree preferred.
• Experience with customer engagement, quoting, and pipeline management is a plus.
• English proficiency at B2 or higher, strong communication and negotiation skills.

Responsibilities

• Act as primary contact for assigned customers to grow relationships and promote TD SYNNEX products.
• Configure, price, quote and process requests for hardware, software, services, and configurations.
• Provide education on vendor pricing programs, promotions and product alternatives.
• Build relationships to market TD SYNNEX products and drive adoption of portfolio.
• Negotiate terms including pricing, freight, returns, substitutions, insurance and terminations.
• Coordinate with customers, colleagues and vendors to resolve pre-sales issues and escalate when needed.

Skills

English proficiency

Data entry

Interpersonal skills

Organization skills

Communication skills

Negotiation skills

Independent work

Attention to detail

Education

HS Diploma

Associate Degree in Business/IT

Tools

10-key

CRM systems

Job description

Job Description:

The Vendor Solutions Representative (IBM-SW) for our CCA (Caribbean Central America) Organization researches and markets to their assigned customers and accounts new products and solutions opportunities that leverage and promote TD SYNNEX’s business.

Performs customer engagements, quote follow up, pipeline management, and provides education on vendor pricing programs and promotions.

"Let's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all."

What You’ll Do:

• Act as a primary point of contact that is responsible for the management and growth of relationships, routinely markets to and engages the assigned customers to identify needs for and to promote products and solutions. (20%)
• Creates and delivers solutions (configurations) to the customer using judgment and discretion to select the appropriate tool sets and technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, services and configuration design. (20%)
• Routinely provides education and technical guidance for product alternatives, cross-reference assistance, and support to the customer regarding solutions hardware, software, services, services renewals, warranty uplifts, consolidations and additional TD SYNNEX solutions. (20%)
• Builds customer relationships to effectively market a broad range of TD SYNNEX’s product portfolio and drive incorporation of TD SYNNEX products and services. (15%)
• Routinely negotiates terms, e.g., pricing, freight, return privileges, product substitutions, insurance, terminations, etc. (15%)
• Collaborates and coordinates with customers, colleagues and vendors to resolve all pertinent pre-sales issues, e.g., credit, engineering, etc. and escalates issues when necessary. (10%)

Other Duties & Responsabilities:

• Additional duties as assigned
• Meets attendance and punctuality standards

What We’re Looking For:

• High School Graduate with HS Diploma field of study required.
• College’s degree or equivalent experience from which comparable knowledge and job skills can be obtained.
• 1+ Years of relevant work experience.
• Proficient in English (level B2 or higher) required.
• Able to execute instructions and to request clarification when needed.
• Able to use a 10-key quickly and accurately.
• Possesses strong data entry skills.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Possesses strong multi-cultural interpersonal skills.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to be immobile for long extended periods.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an intermediate level.

Other Education/Certifications:

• Associate Degree with Business, IT, or related Field of Study preferred

Working Conditions:

• Professional environment (Remote).
• Occasional non-standard work hours or overtime as business requires.
• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What’s in it for You:

• Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion : It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

#CCA

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.