Vendor Returns Optimization Lead

Quince; United States; Teletrabalho; USD 124 000 - 138 000; Tempo integral

Resumo da oferta

Quince is seeking a Manager, Return to Vendor (RTV) to own the end-to-end RTV lifecycle across our retail and e-commerce supply chain. You will negotiate with vendors, resolve defects, and maximize recovery value while coordinating with Merchandising, Quality, Logistics, Finance, and Vendor partners.

Ideal candidates are highly analytical and collaborative, with 5+ years in sourcing or procurement and a proven track record in managing returns, credits, and chargebacks under contractual terms.

Qualificações

• 5+ years of experience in sourcing, procurement, vendor management, or supply chain — with direct RTV, chargeback, or vendor compliance exposure.
• Demonstrated experience negotiating with vendor partners, including knowledge of contract terms, credit processes, and dispute resolution.
• Strong analytical skills with the ability to manage large volumes of data and derive actionable insights.
• Proficiency in Google Sheets; experience with ERP systems (SAP, Oracle, or equivalent) and inventory/order management platforms.
• Excellent written and verbal communication skills with the ability to influence without authority across internal teams and external partners.
• Highly organized with strong attention to detail and the ability to manage multiple open claims and priorities simultaneously.

Responsabilidades

• Own and manage the full RTV lifecycle — from claim initiation through resolution, credit receipt, or physical return logistics.
• Establish and maintain a centralized RTV tracking system; monitor open claims, aging balances, and recovery rates.
• Develop and enforce RTV policies, standard operating procedures, and escalation protocols.
• Partner with Buying and Planning teams to identify and prioritize RTV candidates across categories.
• Lead direct negotiations with vendor partners to secure credits, replacements, or return authorizations in alignment with contractual terms.
• Build and maintain productive vendor relationships while assertively advocating for the company's financial interests.
• Review and interpret vendor contracts and purchase order terms related to returns, defects, and chargebacks.
• Identify recurring quality or compliance issues with vendors and escalation to the Sourcing Director for strategic action.
• Collaborate with the Logistics and Warehouse teams to coordinate physical return shipments, disposition of goods, and inbound/outbound documentation.
• Partner with Finance and Accounts Payable to ensure timely posting of vendor credits and accurate reconciliation of RTV balances.
• Work with the Quality Assurance team to document and report on product defect trends to inform future sourcing decisions.
• Support Buying teams during vendor onboarding to ensure RTV terms and expectations are clearly defined.
• Produce regular reporting on RTV volume, recovery rate, aging claims, and open liabilities for senior leadership review.
• Identify process gaps and implement improvements to reduce cycle time, increase recovery, and minimize dispute resolution time.
• Benchmark RTV performance against industry standards and recommend best practices.

Conhecimentos

Vendor management

Sourcing

Data analysis

Cross-functional collaboration

Negotiation

Ferramentas

Google Sheets

SAP

Oracle

Inventory management platforms

Descrição da oferta de emprego

Quince is seeking a Manager, Return to Vendor (RTV) to own the end-to-end RTV lifecycle across our retail and e-commerce supply chain. You will negotiate with vendors, resolve defects, and maximize recovery value while coordinating with Merchandising, Quality, Logistics, Finance, and Vendor partners.

Ideal candidates are highly analytical and collaborative, with 5+ years in sourcing or procurement and a proven track record in managing returns, credits, and chargebacks under contractual terms.