Vendor Program Specialist

INSPYR Solutions; Charlotte (NC); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

Many more benefits

Job summary

INSPYR Solutions is seeking a Vendor Program Specialist in Charlotte, NC. The role is onsite Tue–Thu with WFH Mon and Fri, a 6‑month contract, and compensation of $26–$31/hr. You will support license program management, billing, and governance, ensuring accurate records and timely reporting.

Responsibilities include license administration, user access, data management, renewal planning, audits, and stakeholder communications. U.S. work authorization is required.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Supply Chain Management, Finance, or a related field preferred; equivalent work experience may be considered.
• 2–4 years of experience in vendor management, procurement operations, contract administration, software licensing support, SaaS operations, financial operations, or a related operational role.
• Experience working with vendor records, license tracking, user/access requests, reporting, billing support, compliance documentation, or operational workflows preferred.
• Experience supporting SaaS vendors, enterprise licensing programs, software asset management, vendor onboarding, or technology procurement is a plus.

Responsibilities

• Own routine license adds, removes, transfers, and access-change requests in accordance with established SOPs, approval requirements, and vendor-specific processes.
• Maintain accurate license, entitlement, user, group, allocation, renewal, and vendor records across assigned LPM programs.
• Monitor standard request queues, vendor tickets, and user support items to help ensure timely follow-up and completion.
• Identify routine discrepancies between licensed counts, assigned users, usage data, and internal records, and prepare findings for review or escalation.
• Maintain recurring license usage, consumption, billing, recovery, chargeback, renewal, and operational reporting.
• Validate license counts, user data, cost allocations, usage metrics, and vendor-provided reports for completeness and accuracy.
• Prepare usage, count, spend, allocation, and recovery data to support monthly billing, financial reviews, renewal planning, audits, and leadership reporting.
• Support dashboard and tracker maintenance by keeping data current, organized, and aligned to agreed reporting definitions.
• Maintain program runbooks, SOPs, trackers, templates, governance records, vendor documentation, and standard communication materials.
• Document approved process changes, vendor capability updates, roadmap items, licensing model changes, and operational decisions that may impact users, costs, or governance.
• Support audit readiness by maintaining complete, organized, and accessible records of licensing activity, approvals, vendor documentation, and related program artifacts.
• Help ensure recurring operational work can be backed up by maintaining clear documentation and transition-ready records.
• Coordinate routine vendor communications, user communications, demos, trainings, follow-up items, and meeting logistics.
• Provide standard information to users and internal stakeholders regarding license access, program updates, documentation requirements, and approved operating procedures.
• Track vendor deliverables, routine support items, open questions, and follow-up actions to support program visibility and continuity.
• Escalate complex vendor, commercial, technical, compliance, governance, or user-impacting issues
• Prepare license usage, count, spend, utilization, renewal date, and vendor documentation needed to support renewal planning and commercial review.
• Support software audit preparation by gathering usage reports, entitlement data, documentation, and evidence requested by senior LPM owners or internal stakeholders.
• Identify underused, unused, duplicative, or potentially misaligned licenses and prepare data-backed findings for review.
• Support renewal readiness activities while escalating negotiation strategy, pricing decisions, contractual commitments, and vendor positioning to senior owners.
• Execute approved operational changes related to license cleanups, user migrations, consolidation activities, access changes, and enterprise SaaS program updates.
• Collect and report AI usage, consumption or cost data where applicable to support SaaS governance and cost visibility.
• Capture business needs related to integrations, APIs, SSO/SCIM, AI capabilities, automation, or other technical enablement requests and route them to the appropriate technology, cybersecurity, architecture, IDAM, or platform owners.
• Maintain accurate records and program data needed to support enterprise Software Asset Management alignment, vendor governance, and portfolio visibility.

Skills

Vendor management

License administration

Reporting

Billing support

Education

Bachelor's degree in Business Administration/IT/Finance

Job description

Title: Vendor Program Specialist
Location: Charlotte, NC; onsite Tues-Thurs, WFH Monday and Friday
Duration: 6 month contract Compensation: $26-$31/hr Work Requirements: U.S. Citizen, GC Holders, or Authorized to Work in the U.S.

The Vendor Program Specialist supports the day-to-day operational execution of the License Program Management function within the Vendor Strategy Office. This role is responsible for managing routine license administration, maintaining accurate license and vendor records, supporting recurring reporting and billing activities, coordinating standard vendor and user communications, and helping preserve the documentation needed for program continuity, audit readiness, and governance. The role is expected to capture and route technical or complex requests appropriately, maintain LPM tracking and vendor context, and escalating commercial, compliance, governance, or technical issues to the appropriate senior owner.

Key Responsibilities

Routine License Administration & User Access Support

• Own routine license adds, removes, transfers, and access-change requests in accordance with established SOPs, approval requirements, and vendor-specific processes.
• Maintain accurate license, entitlement, user, group, allocation, renewal, and vendor records across assigned LPM programs.
• Monitor standard request queues, vendor tickets, and user support items to help ensure timely follow-up and completion.
• Identify routine discrepancies between licensed counts, assigned users, usage data, and internal records, and prepare findings for review or escalation.

Reporting, Data Management & Billing Support

• Maintain recurring license usage, consumption, billing, recovery, chargeback, renewal, and operational reporting.
• Validate license counts, user data, cost allocations, usage metrics, and vendor-provided reports for completeness and accuracy.
• Prepare usage, count, spend, allocation, and recovery data to support monthly billing, financial reviews, renewal planning, audits, and leadership reporting.
• Support dashboard and tracker maintenance by keeping data current, organized, and aligned to agreed reporting definitions.

Program Documentation & Governance Records

• Maintain program runbooks, SOPs, trackers, templates, governance records, vendor documentation, and standard communication materials.
• Document approved process changes, vendor capability updates, roadmap items, licensing model changes, and operational decisions that may impact users, costs, or governance.
• Support audit readiness by maintaining complete, organized, and accessible records of licensing activity, approvals, vendor documentation, and related program artifacts.
• Help ensure recurring operational work can be backed up by maintaining clear documentation and transition-ready records.

Vendor & User Coordination

• Coordinate routine vendor communications, user communications, demos, trainings, follow-up items, and meeting logistics.
• Provide standard information to users and internal stakeholders regarding license access, program updates, documentation requirements, and approved operating procedures.
• Track vendor deliverables, routine support items, open questions, and follow-up actions to support program visibility and continuity.
• Escalate complex vendor, commercial, technical, compliance, governance, or user-impacting issues

Renewal, Audit & Commercial Readiness Support

• Prepare license usage, count, spend, utilization, renewal date, and vendor documentation needed to support renewal planning and commercial review.
• Support software audit preparation by gathering usage reports, entitlement data, documentation, and evidence requested by senior LPM owners or internal stakeholders.
• Identify underused, unused, duplicative, or potentially misaligned licenses and prepare data-backed findings for review.
• Support renewal readiness activities while escalating negotiation strategy, pricing decisions, contractual commitments, and vendor positioning to senior owners.

Program Evolution, Support & Alignment

• Execute approved operational changes related to license cleanups, user migrations, consolidation activities, access changes, and enterprise SaaS program updates.
• Collect and report AI usage, consumption or cost data where applicable to support SaaS governance and cost visibility.
• Capture business needs related to integrations, APIs, SSO/SCIM, AI capabilities, automation, or other technical enablement requests and route them to the appropriate technology, cybersecurity, architecture, IDAM, or platform owners.
• Maintain accurate records and program data needed to support enterprise Software Asset Management alignment, vendor governance, and portfolio visibility.

Qualifications

Education

Bachelor’s degree in Business Administration, Information Technology, Supply Chain Management, Finance, or a related field preferred; equivalent work experience may be considered.

Experience

• 2–4 years of experience in vendor management, procurement operations, contract administration, software licensing support, SaaS operations, financial operations, or a related operational role.
• Experience working with vendor records, license tracking, user/access requests, reporting, billing support, compliance documentation, or operational workflows preferred.
• Experience supporting SaaS vendors, enterprise licensing programs, software asset management, vendor onboarding, or technology procurement is a plus.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a leading global expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at www.inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance. Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.