Vendor Performance Supervisor

Burlington Merchandising Corp.; United States; On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Flexible hours

Associate discount

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) plan

Training and development opportunities

Job summary

Burlington Stores, Inc. in the United States seeks a Vendor Performance Supervisor to lead a team of 3-5 analysts who review vendor compliance data, identify improvement opportunities, and regularly meet with vendors and buyers to improve vendor performance.

The role assigns projects, reviews findings, and shares results with vendors and merchants; it also facilitates meetings to explain operational guidelines and concrete actions vendors can take to improve performance.

Qualifications

• Bachelor's degree preferred.
• 3+ years supervisory experience in retail, vendor relations or supply chain is preferred.
• Strong leadership and stakeholder management.

Responsibilities

• Lead a team of 3-5 direct reports that reviews vendor compliance data and identifies improvement opportunities.
• Meet with vendors and buyers to improve vendor performance and share results with stakeholders.
• Assign research projects, review findings and facilitate meetings to explain guidelines and actions.

Skills

Leadership

Vendor relations

Data analysis

Communication

Education

Bachelor's degree preferred

Job description

Position Overview

The Vendor Performance Supervisor leads a team of 3-5 direct reports that reviews vendor compliance data, identifies opportunities for improvement and regularly meets with vendors and buyers to improve vendor performance. The Vendor Performance Supervisor assigns the team’s research projects, reviews findings and shares results with vendors and merchants; facilitates meetings with vendors to explain operational guidelines and to offer specific actions they can take to improve performance.

Leadership

Successfully drives business results through positive, influential leadership by demonstrating high professional and personal standards; resolves challenges in a proactive and decisive manner. Regularly takes staff to onsite vendor visits, trade shows and industry conferences to expand their networks and develop supplier relationships. Coaches team to improve written and verbal communication levels with a focus on vendor and merchant presentations. Creates an environment where people are encouraged to reach their full potential. Is accountable for coaching-in-the-moment, engagement and associate development. Recognizes and rewards the successes of others. Attracts, develops and retains the next generation of leaders.

Relationship Management

Leads on and off-site vendor meetings to review vendor scorecards and discuss compliance performance. Proactively advises on operational solutions to address current issues and prevent future incidents. Establishes self as point of contact (POC) for vendors to contact with questions or concerns. Maintains professional and supportive working relationships with vendors through proactive engagement and regular check-ins. Works closely with buyers to understand key vendors’ issues and regularly reviews account performance with them. Assists with communicating new Burlington initiatives to vendors and partners with buying colleagues to align on tone and communication strategies. Fosters effective interpersonal skills to cultivate productive working relationships. Utilizes strong organizational partnerships to enhance information sharing, support informed decision-making, and achieve objectives. Embraces diverse perspectives and promotes inclusion to address complex challenges. Maintains professionalism across all communication channels. Regularly coordinates and collaborates with cross-functional teams, including but not limited to the DCs, Finance, Merchandise Processing, PO Tracking, and Supply Chain. Develops business solutions with senior leadership.

Analysis

Demonstrates the ability to interpret data, identify trends, and draw meaningful insights. Evaluates complex information to support strategic decision-making and optimize business outcomes. Translates data into actionable recommendations that drive efficiency and innovation. Promotes and exhibits business curiosity. Partners with leadership to align analytics with strategic vision. Reviews team’s research projects and validates results; develops and implements research strategies and processes the team can use to identify root causes for vendor issues. Monitors content and timing of team responses to ensure accurate and timely processing and communication. Remains close to daily work incidents and escalates issues as needed. Reviews and analyzes reporting to ensure open incidents are current and being actioned as needed. Helps establish and maintain departmental Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Oversees the maintenance, organization and documentation of team’s work processes.

Business Acumen

Serves as Subject Matter Expert (SME) to address and answer questions from team members and internal partners related to Burlington merchandise operations. Applies expertise to evaluate proposed solutions and their benefits. Manages challenging situations for key vendors. Utilizes analytical proficiency to identify business opportunities and to create actionable recommendations that drive results in line with the business’s short- and long-term goals. Supports Manager in leading departmental projects that support Burlington initiatives. Promotes change management for team members and business stakeholders. Assists with creating reference materials and explains process requirements to key vendors.

Education & Experience

Bachelor's degree preferred.

3+ years supervisory experience in retail, vendor relations or supply chain is preferred.

Compensation and Benefits

Compensation Range: $65,000.00 - $80,000.00

• competitive wages
• flexible hours
• associate discount
• medical coverage
• dental coverage
• vision coverage
• life insurance
• disability insurance
• paid time off
• paid holidays
• 401(k) plan
• training and development opportunities

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.