Vendor Performance Supervisor

Burlington Stores; New Jersey; On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) plan

Associate discount

Paid time off

Medical insurance

Job summary

Burlington Stores, Inc. is seeking a Vendor Performance Supervisor in New Jersey to lead a team of 3-5 direct reports, review vendor compliance data, and identify opportunities to improve performance.

You will coordinate with vendors and buyers to drive actionable improvements and ensure alignment with operational guidelines. The role emphasizes coaching, presenting findings to vendors and merchants, and maintaining strong cross-functional partnerships to support Burlington’s initiatives and

Qualifications

• Bachelor's degree preferred.
• 3+ years’ supervisory experience in retail, vendor relations or supply chain.
• Experience leading teams and driving vendor performance.

Responsibilities

• Leads a team of 3-5 direct reports reviewing vendor compliance data and identifying improvement opportunities.
• Regularly meets with vendors and buyers to improve vendor performance and share results.
• Coaches team to enhance communication and presentations with vendors and merchants.
• Establishes and maintains relationships with vendors and cross-functional partners to address issues and ensure timely resolutions.
• Develops and implements research strategies to identify root causes of vendor issues and actionable improvements.

Skills

Leadership

Vendor relations

Data analysis

Communication

Education

Bachelor's degree

Job description

Position OverviewThe Vendor Performance Supervisor leads a team of 3-5 direct reports that reviews vendor compliance data, identifies opportunities for improvement and regularly meets with vendors and buyers to improve vendor performance.The Vendor Performance Supervisor assigns the team’s research projects, reviews findings and shares results with vendors and merchants; facilitates meetings with vendors to explain operational guidelines and to offer specific actions they can take to improve performance.A Day in the LifeLeadershipSuccessfully drives business results though positive, influential leadership by demonstrating high professional and personal standards; resolves challenges in a proactive and decisive manner.Regularly takes staff to onsite vendor visits, trade shows and industry conferences to expand their networks and develop supplier relationships. Coaches team to improve written and verbal communication levels with a focus on vendor and merchant presentations.Creates an environment where people are encouraged to reach their full potential. Is accountable for coaching-in-the-moment, engagement and associate development.Recognizes and rewards the successes of others. Attracts, develops and retains the next generation of leaders.Relationship ManagementLeads on and off-site vendor meetings to review vendor scorecards and discuss compliance performance. Proactively advises on operational solutions to address current issues and prevent future incidents.Establishes self as point of contact (POC) for vendors to contact with questions or concerns. Maintains professional and supportive working relationships with vendors through proactive engagement and regular check-ins.Works closely with buyers to understand key vendors’ issues and regularly reviews account performance with them. Assists with communicating new Burlington initiatives to vendors and partners with buying colleagues to align on tone and communication strategies.Fosters effective interpersonal skills to cultivate productive working relationships.Utilizes strong organizational partnerships to enhance information sharing, support informed decision-making, and achieve objectives.Embraces diverse perspectives and promotes inclusion to address complex challenges. Maintains professionalism across all communication channels.Regularly coordinates and collaborates with cross-functional teams, including but not limited to the DCs, Finance, Merchandise Processing, PO Tracking, and Supply Chain. Develops business solutions with senior leadership.AnalysisDemonstrates the ability to interpret data, identify trends, and draw meaningful insights. Evaluates complex information to support strategic decision-making and optimize business outcomes. Translates data into actionable recommendations that drive efficiency and innovation. Promotes and exhibits business curiosity. Partners with leadership to align analytics with strategic vision.Reviews team’s research projects and validates results; develops and implements research strategies and processes the team can use to identify root causes for vendor issues.Monitors content and timing of team responses to ensure accurate and timely processing and communication.Remains close to daily work incidents and escalate issues as needed.Reviews and analyzes reporting to ensure open incidents are current and being actioned as needed.Helps establish and maintain departmental Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Oversees the maintenance, organization and documentation of team’s work processes.Business AcumenServes as Subject Matter Expert (SME) to address and answer questions from team members and internal partners related to Burlington merchandise operations. Applies expertise to evaluate proposed solutions and their benefits.Manages challenging situations for key vendors.Utilizes analytical proficiency to identify business opportunities and to create actionable recommendations that drive results in line with the business's short- and long-term goals.Supports Manager in leading departmental projects that support Burlington initiatives.Promotes change management for team members and business stakeholders.Assists with creating reference materials and explains process requirements to key vendors.You'll Come WithEducation:Bachelor's degree preferred.Experience:3+ years’ supervisory experience in retail, vendor relations or supply chain is preferred.Come join our team. You’re going to like it here!You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversityIndividual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.Compensation Range: $65,000.00 - $80,000.00