Vendor Performance & Relationship Analyst

Amwins; Charlotte (NC); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Salary commensurate with experience

Annual bonus potential

Broad benefits package

Generous paid time off

Job summary

Amwins is seeking a Vendor Management Analyst to oversee vendor performance and drive service delivery excellence. This role bridges internal teams and external vendors, ensuring successful project execution and alignment with company goals.

The position is office/hybrid with training completed on-site, offering growth opportunities and a broad benefits package. You will lead risk mitigation, optimize processes, and coordinate testing to ensure high-quality outcomes.

Qualifications

• Ability to manage multiple vendor relationships in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Decision‑making and problem‑solving abilities.
• Experience in project management and process improvement.

Responsibilities

• Serve as SME for assigned services and independently process items.
• Monitor SLA performance, identify gaps and reallocate resources.
• Review quality metrics and escalations to identify trends and actions.
• Track productivity to ensure targets are met.
• Lead UAT facilitation and coordinate testing with vendors.

Skills

Vendor management

Project management

Stakeholder management

Communication skills

Problem solving

Job description

Amwins is seeking a Vendor Management Analyst to oversee vendor performance and drive service delivery excellence. This role bridges internal teams and external vendors, ensuring successful project execution and alignment with company goals.

The position is office/hybrid with training completed on-site, offering growth opportunities and a broad benefits package. You will lead risk mitigation, optimize processes, and coordinate testing to ensure high-quality outcomes.