Vendor Management Analyst

OtterBase; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent technology firm in Columbus, Ohio, is looking for an Analyst in the Technology Vendor Management Office to ensure operational excellence by overseeing vendor performance and hardware lifecycles. The ideal candidate will have 1-3 years of experience in data analysis or operations analytics, demonstrate strong customer-service skills, and be proficient in Excel. Responsibilities include tracking vendor metrics, managing escalations, and providing insights for operational decisions.

Qualifications

• 1-3 years of experience in data analysis or operations analytics.
• Strong customer-service orientation and ability to solve problems quickly.
• Advanced skills in Excel and familiarity with performance metrics.

Responsibilities

• Track and report on vendor performance metrics.
• Coordinate rapid solutions for service or hardware issues.
• Communicate technical updates to stakeholders.
• Analyze hardware adoption rates for operational decisions.

Skills

Data analysis

Customer-service orientation

Problem-solving

Excel proficiency

Tools

Excel

Automated reporting tools

Job description

The Analyst for the Technology Vendor Management Office (VMO) plays a vital role in ensuring operational excellence by overseeing vendor performance, hardware lifecycles, and supply chain health. This position serves as a strategic bridge between corporate IT, third-party vendors, and franchise partners, focusing on data-driven insights and a "white-glove" service approach to resolve complex technical and operational challenges.

Responsibilities

• Performance Governance: Track, maintain, and report on vendor performance metrics and scorecards, identifying trends and risks to ensure service level agreements (SLAs) are consistently met.
• Escalation Management: Serve as a point of contact for service or hardware issues, coordinating with internal teams and external vendors to provide rapid, no-cost solutions for site-level escalations.
• Strategic Communication: Proactively update franchise partners and internal stakeholders on hardware lifecycle milestones, imaging status, and supply chain updates, translating technical data into actionable business insights.
• Lifecycle & Data Analysis: Collect and analyze data regarding hardware adoption rates and technology health to support long-term operational decisions and tech‑stack strategy.

Qualifications

• Professional Experience: 1-3 years of experience in data analysis, operations analytics, or a corporate analyst role, preferably within a large, multi‑unit organization.
• Core Competencies: Strong customer‑service orientation with a high sense of urgency and the ability to solve problems in a fast‑paced environment.
• Technical Proficiency: Advanced skills in Excel and comfort working with complex performance metrics and automated reporting tools.
• Operational Knowledge: Familiarity with technology supply chain management, hardware lifecycle processes, or managing third‑party service provider relationships.