Vendor Management Analyst

Amwins; Charlotte (NC); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Salary commensurate with experience

Annual bonus potential

Broad benefits package

Generous paid time off

Job summary

Amwins is seeking a Vendor Management Analyst to oversee vendor performance and drive service delivery excellence. This role bridges internal teams and external vendors, ensuring successful project execution and alignment with company goals.

The position is office/hybrid with training completed on-site, offering growth opportunities and a broad benefits package. You will lead risk mitigation, optimize processes, and coordinate testing to ensure high-quality outcomes.

Qualifications

• Ability to manage multiple vendor relationships in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Decision‑making and problem‑solving abilities.
• Experience in project management and process improvement.

Responsibilities

• Serve as SME for assigned services and independently process items.
• Monitor SLA performance, identify gaps and reallocate resources.
• Review quality metrics and escalations to identify trends and actions.
• Track productivity to ensure targets are met.
• Lead UAT facilitation and coordinate testing with vendors.

Skills

Vendor management

Project management

Stakeholder management

Communication skills

Problem solving

Job description

Amwinsis the largest specialty distributor of property, casualty and professional lines of insurance products - we're ready for even the most complex placements. We are the industry leader because we hold ourselves accountable to deliver results – for our employees, our clients, our markets and our shareholders.

We know people don't leave companies. They leave cultures — which is why we work so hard on ours. We’ve built a workplace where talent is valued, and success is celebrated. With a focus on service, to our clients as well as our communities, our culture is defined by supporting each other. In this team-driven environment, Amwins creates the perfect place for you to grow your career with built-in support and opportunity to advance your knowledge base.

At Amwins, our people are our greatest asset. We hire the best talent in the industry and provide our employees with the tools to deliver innovative insurance solutions. We believe that by taking care of our employees, they will take care of our clients and the cycle will perpetuate.

Learn more about us atamwins.com.

The Vendor Management Analyst plays a critical role in overseeing vendor performance, service delivery excellence and operational efficiency for our service operations. Serving as the bridge between internal service teams and external vendors, the analyst ensures successful project execution and alignment with organizational goals. Success in the position calls for hands‑on leadership of vendor relationships, combining subject matter expertise with strong analytical capabilities and relationship management.

This position is in office/hybrid schedule once training is complete.

Essential Duties And Responsibilities

• Serve as a subject matter expert in your assigned services with ability to independently process items, identify dependencies and provide continuous improvement ideas.
• Monitor SLA performance daily, identify coverage gaps and work with vendor and service team to redistribute team resources.
• Review quality metrics and escalations weekly to identify trends and corrective actions.
• Track productivity weekly to ensure vendors meet IPH/AHT targets.
• Evaluate monthly forecast against completions to confirm the vendor is meeting targets and assess overtime/holiday coverage.
• Review, resolve and reduce aged inventory, ensuring protocols are followed by proactively addressing outstanding issues with vendors.
• Partner with training and support teams on process optimization and documentation.
• Lead user acceptance testing (UAT) facilitation and coordination for vendors by conducting hands‑on testing and validating testing through teach backs.
• Build and maintain strong relationship with service center managers and serve as primary escalation point for operational issues.

We are looking for people with:

• Ability to work in fast-paced environment and manage multiple vendor relationships concurrently
• Aptitude to deal with ambiguity, creative and pragmatic approach to problem solving
• Excellent communication and stakeholder management skills
• Self-starter that possesses decision‑making and recommendation abilities
• Strong time management, prioritization, and organizational skillset
• Emotional intelligence and conflict resolution
• Project management experience
• Vendor management experience

Snapshot of whatAmwinsprovides to our valued team members:

• Compensation includes a salary commensurate with experience
• Annual bonus potential
• Broad benefits package available
• Most benefits available first day of employment
  • Medical, Dental, Vision, Life, etc
  • Parental Leave, Adoption Assistance, Travel Reimbursement for healthcare, Retail Discount Program, Scholarships for dependents of Amwins employees, etc.
• Generous Paid Time Off and Company Holiday Schedule
• Collaborative, continuing education focused work environment
• Career advancement opportunities

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.