Vendor Performance & Enablement Lead

Safeguard Properties; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits including group

Medical, dental and vision, life, and

Job summary

Safeguard Properties is seeking a Vendor Account Manager to own the vendor relationship, analyze reports, and drive performance. You will lead discussions with vendors, troubleshoot issues, and implement remediation plans. Expect to manage about 200 vendors and influence where, how, and what work is assigned.

You will guide capacity development, teach Safeguard initiatives, and drive changes in technology and processes to improve results. A Bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Demonstrates understanding of customer service principles as applied to Safeguard Properties.
• Proven follow-up and organizational abilities.
• Ability to multitask and address escalated issues promptly.
• Exceptional interpersonal, oral and written communication skills.
• Able to function in a fast-paced, changing environment.
• Care about People – Team first.
• Teach and coach at the detailed level.
• Use examples, analysis and information to support arguments; avoid generalities.
• Measure results and recognize achievement.
• Customer Service = Resolution; respond to vendors, clients, and colleagues 24/7.
• Embrace technological changes and lead change management.

Responsibilities

• Owns relationships with approximately 200 vendors and decides which to contact.
• Troubleshoot and resolve issues discovered in the analysis process.
• Lead vendor discussions to work through issues and develop capacity.
• Understand Safeguard initiatives and teach vendors about new policies.
• Determine the best course of action to meet performance expectations.
• Assign orders to vendors and set rules for system assignment.
• Lead the implementation of work completion such as winterizations.
• Develop deep knowledge of the service line to help vendors address issues.
• Lead scorecard calls, develop remediation plans, and follow up.

Skills

Customer service

Multitasking

Interpersonal communication

Oral communication

Written communication

Education

Bachelor’s degree or equivalent work experience

Job description

Safeguard Properties is seeking a Vendor Account Manager to own the vendor relationship, analyze reports, and drive performance. You will lead discussions with vendors, troubleshoot issues, and implement remediation plans. Expect to manage about 200 vendors and influence where, how, and what work is assigned.

You will guide capacity development, teach Safeguard initiatives, and drive changes in technology and processes to improve results. A Bachelor’s degree or equivalent experience is required.