Vendor Performance & Compliance Specialist

Fifth Third Bank; Grand Rapids (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Customer Solutions Third Party Specialist to onboard vendors for third‑party services and actively manage ongoing vendor performance within the bank's risk framework.

The role focuses on coordinating with Lines of Business, monitoring KPI alignment, and addressing regulatory concerns with internal partners. A strong background in vendor management and regulatory knowledge is essential.

Qualifications

• Knowledge of FDCPA and regulatory requirements.
• Experience in Collections, Legal Matters or Vendor Management.
• Strong communication and organizational skills.

Responsibilities

• Manage daily vendor workload including account assignments and settlement processing.
• Maintain and update third party scorecards to align with contracts and requirements.
• Handle inbound calls regarding charged off accounts and vendor issues.
• Resolve customer/vendor complaints related to regulatory compliance with cross‑functional partners.
• Document ongoing performance calls with vendors and report on service expectations.

Skills

Vendor Management

KPI Tracking

FDCPA Knowledge

MS Office Proficiency

Communication Skills

Regulatory Knowledge

Education

High School Diploma

College Degree Preferred

Tools

Microsoft Office

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Customer Solutions Third Party Specialist to onboard vendors for third‑party services and actively manage ongoing vendor performance within the bank's risk framework.

The role focuses on coordinating with Lines of Business, monitoring KPI alignment, and addressing regulatory concerns with internal partners. A strong background in vendor management and regulatory knowledge is essential.