Delinquency Solutions Specialist – Banking Collections

Fifth Third Bank; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank accepts applications for the Customer Solutions Advocate role in Grand Rapids, MI. The position supports collections across consumer products, requiring strong communication, negotiation, and problem-solving skills in a fast-paced environment.

Under supervision, you’ll pursue payment commitments, monitor delinquent accounts, and provide compliant, customer-focused resolutions. The role emphasizes risk-aware decisions and teamwork with peers and leaders.

Qualifications

• Requires at least one year in collections, customer service, sales, or advocacy.
• Excellent communication and negotiation skills.
• Ability to work in a call center environment.
• Proficient with MS Office and data entry.

Responsibilities

• Pursue contact with delinquent customers to obtain payment commitments.
• Monitor delinquent accounts to identify opportunities for alternatives to repossession or bankruptcy.
• Skip trace accounts to improve contact and resolution.
• Mentor and train peers as a subject matter expert on Customer Solutions.
• Escalate unique cases to leadership per policy and complaint handling program.

Skills

Communication skills

Negotiation skills

Call Center experience

Microsoft Office

Data entry

Analytical skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Fifth Third Bank accepts applications for the Customer Solutions Advocate role in Grand Rapids, MI. The position supports collections across consumer products, requiring strong communication, negotiation, and problem-solving skills in a fast-paced environment.

Under supervision, you’ll pursue payment commitments, monitor delinquent accounts, and provide compliant, customer-focused resolutions. The role emphasizes risk-aware decisions and teamwork with peers and leaders.