Vendor Partnerships Lead — Hybrid/Remote

Blue Cross and Blue Shield of North Carolina; Cheyenne (WY); Hybrid; USD 74,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and surrogacy support

401k match including an annual company

Tuition reimbursement for continued教育

Career development programs

Job summary

Blue Cross NC is seeking a Vendor Manager to oversee the pharmacy division's vendor partnerships, ensuring value through onboarding, performance reporting and issue resolution.

The role will serve as the liaison between business leads, vendors and internal teams, contributing to contract input, monitoring performance, and driving service improvements.

This Hybrid-Flex role supports remote work with on-site collaboration near our Durham headquarters; candidates across the U.S. are considered.

Qualifications

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field

Responsibilities

• Manage day-to-day relationship between business and vendor to ensure delivery of outsourced services.
• Primary communicator/liaison between vendor and business stakeholders to provide performance metrics updates, manage capacity and demand, and remediate escalations as needed.
• Facilitate vendor onboarding process through effective communications, site visits and training to educate the vendor on program/product/operational details and successfully transition business processes and/or operations.
• Partner with business leads to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.
• Analyzes information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions.
• Review vendor work for quality issues and manage service improvement plans.
• Provides inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.
• Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective.

Skills

Vendor management

Stakeholder liaison

Performance reporting

Contract input

Education

Bachelor's degree

Advanced degree

Job description

Blue Cross NC is seeking a Vendor Manager to oversee the pharmacy division's vendor partnerships, ensuring value through onboarding, performance reporting and issue resolution.

The role will serve as the liaison between business leads, vendors and internal teams, contributing to contract input, monitoring performance, and driving service improvements.

This Hybrid-Flex role supports remote work with on-site collaboration near our Durham headquarters; candidates across the U.S. are considered.