Pharmacy Vendor Manager | Hybrid-Flex

Blue Cross and Blue Shield of North Carolina; Milwaukee (WI); Hybrid; USD 74,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with employer match

Parental leave and surrogacy support

Tuition reimbursement

Job summary

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. This role ensures outsourced relationships deliver value through onboarding, process alignment, performance reporting, and issue resolution.

The Vendor Manager serves as a liaison between business leads, vendors, and internal teams, providing input on contracts, monitoring performance, and managing service improvements to align

Qualifications

• Bachelor's degree or advanced degree required, or equivalent experience.
• 3+ years in a related field; in lieu of degree, 5+ years of experience.

Responsibilities

• Manage day-to-day relationship between business and vendor to ensure seamless and effective delivery of outsourced services.
• Primary communicator between vendor and business stakeholders to provide performance metrics, manage capacity and remediate escalations.
• Facilitate vendor onboarding through communications, site visits and training to educate on program details and transitions.
• Partner with business leads to define requirements and work with the vendor to improve capabilities.
• Analyze information to identify gaps in performance and address through process improvements and training.
• Review vendor work for quality and manage service improvement plans.
• Contribute inputs to vendor contract negotiations to align with business strategy.
• Collaborate with internal partners on vendor strategy discussions and provide data-driven feedback.

Skills

Vendor management

Contract negotiations

Performance reporting

Cross-functional collaboration

Data analysis

Education

Bachelor's degree or advanced degree

Job description

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. This role ensures outsourced relationships deliver value through onboarding, process alignment, performance reporting, and issue resolution.

The Vendor Manager serves as a liaison between business leads, vendors, and internal teams, providing input on contracts, monitoring performance, and managing service improvements to align