Vendor Manager

Denali Advanced Integration; Redmond (WA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Disability insurance

Life insurance

Wellbeing benefits

Paid holidays

PTO

Volunteer time off

Job summary

3MD Inc. is seeking a Vendor Manager to lead the performance management program for its vendor network, including subcontractors and field-service partners. You will design scorecards, define SLA frameworks, and drive continuous improvement, acting as the liaison between field teams, vendors, and leadership.

The role requires building dashboards, coordinating quarterly reviews, and guiding corrective action plans to ensure service quality and on-time delivery for customers.

Qualifications

• 3–5 years of vendor management experience.
• Experience in field services operations preferred.
• Ability to work cross-functionally.
• Strong time management and attention to detail.
• Excellent written and oral communication.

Responsibilities

• Own design and operation of vendor performance management.
• Develop vendor scorecards and KPI frameworks.
• Monitor SLA performance across third-party network.
• Lead Quarterly Business Reviews with subcontractor partners.
• Drive continuous improvement and action plans.
• Provide real-time dashboards and reporting.

Skills

Vendor management

Performance analytics

SLA management

Communication

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

Microsoft Office

CRM software

Job description

Benefits

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary Of Position

The Vendor Manager will serve as the primary owner of vendor performance across Denali's third-party subcontractor network, including contractors, technicians, and field-service partners. This role is responsible for designing and operating the performance management function of Denali's Vendor Management Program, ensuring that subcontractor performance is measured against consistent standards, that variances are identified and addressed proactively, and that performance data drives continuous improvement across the Services organization. The Vendor Manager will build and maintain vendor scorecards, define SLA frameworks in partnership with operational stakeholders, and lead regular performance reviews with key subcontractor partners. This position will act as the connective glue between field teams, vendor relationships, and leadership, translating on the-ground realities into structured performance data, and translating that data into clear action. The Vendor Manager is not simply a reporter of results; they are accountable for driving improvement and escalating risk before it becomes failure.

Essential Functions

General

• Own the design and ongoing operation of the performance management function within Denali's Vendor Management Program (VMP).
• Develop and maintain vendor scorecards and KPI frameworks to measure subcontractor quality, timeliness, compliance, and customer satisfaction.
• Monitor SLA performance across Denali's third-party subcontractor network
• Identify performance trends, flag emerging risks, and surface findings with recommended actions to leadership and operational stakeholders.
• Serve as the primary performance management point of contact for field operations, project managers, and the broader VMP team.
• Collaborate with internal and external teams to ensure consistent, high-quality delivery experiences for Denali's customers.
• Coordinate with Vendor Onboarding & Vetting team to ensure performance history informs future contracting and activation decisions.
• Partner with Governance & Ownership team to support dispute resolution, and inform policy decisions.
• Align with field operations, project management, and leadership to achieve delivery quality targets and vendor performance objectives.
• Develop dashboards and reporting tools that give the Services organization real-time visibility into subcontractor performance.
• Analyze performance data and operational insights to support strategic decision-making across the Services organization.
• Independently manage vendor correspondence, including performance reporting, review facilitation, and corrective action communication.
• Facilitate effective cross-functional communication across internal teams and external subcontractor partners.
• Support change management as new processes, tools, or standards are introduced across the vendor network.

Performance Management

• Quality of Service
• Reliability & Predictability of Delivery
• SLA Compliance & Threshold Management
• Corrective Action Planning (CAP) & Follow-through

Vendor Performance Reviews

• Lead structured Quarterly Business Reviews (QBRs) with key subcontractor partners, including scorecard walkthroughs, gap analysis, and joint action planning.
• Facilitate corrective action plans when vendors fall below performance thresholds; track CAP commitments and elevate non-compliance.
• Recognize and document high-performing vendors; collaborate with VMP leadership on tiering or preferred-partner designations.

Continuous Improvement

• Regularly assess the effectiveness of the SLA framework and scorecard design; recommend improvements as the business scales.
• Benchmark Denali's vendor performance approach against industry best practices and bring forward innovations.
• Track and report on improvement trajectories for underperforming vendors; document outcomes and lessons learned.

Competencies

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment

This job operates in a professional environment. This role routinely uses standard office equipment such as computers, software applications, Microsoft suite, phones, social media, and marketing technology.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education And Experience

Bachelor’s Degree

3-5 Years of Experience

Qualifications

• 3–5 years of experience in vendor management, supplier performance, or field services operations
• 2 years minimum in vendor/supplier performance management, partner management, or a related operational role
• Ability to work in a highly collaborative and cross-functional environment
• Excellent time management, attention to detail, and ability to thrive in a dynamic environment
• Must possess the ability to assimilate a wide variety of detail and convey it to appropriate persons for action
• Ability to quickly understand and align with organizational priorities and practices to support the company's strategic priorities and goals
• Demonstrate written and oral communication that is timely, accurate, professional, consistent, and targeted to the appropriate audience

Demonstrate the ability to adapt well to a changing environment and respond quickly to requests and needs of the business

AAP/EEO Statement

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.