Senior Vendor Performance Manager

enGen; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 100,000; Full time

Job summary

enGen in Pittsburgh (hybrid role) seeks an experienced operations professional to oversee vendor relationships and day-to-day performance. You will collaborate with client relationship teams to ensure SLA fulfillment and contract governance, while coordinating procurement and budget activities.

The role includes managing vendor issues, coaching staff, and ensuring contract compliance across the vendor portfolio, with a focus on efficient governance and financial controls.

Qualifications

• Bachelor's Degree in Business, Finance/Accounting, Health Care Management, Economics or related field.
• 6 years of relevant work experience in lieu of a Bachelor's Degree.
• Experience in vendor management, vendor operations, financial reporting or budget management.

Responsibilities

• Oversee the work of external vendors and ensure work quality, coordinating with client relationship teams and vendors.
• Manage day-to-day operational issues, respond to high-priority vendor requests, ensure SLA metrics are met.
• Represent and advocate for operational needs within governance processes and vendor contracts; escalate when needed.
• Coach and develop peers and vendor staff, manage vendor performance and productivity.
• Ensure contracts terms compliance, procurement collaboration, and budget/tracking with AP guidelines.

Skills

Critical Thinking

Communication Skills

Budget Management

Leadership

Time Management

Microsoft Office

Vendor Relationship

Education

Bachelor's Degree in Business

6 years of relevant work experience

Job description

JOB SUMMARY

This job will assume responsibility of operational support with vendor relationships, working directly with the vendor client relationship role and to ensure day-to-day oversight and management in meeting performance expectations outlined in the service level agreement (SLA), contract and governance document.

Company

enGen

Job Description

This job will assume responsibility of operational support with vendor relationships, working directly with the vendor client relationship role and to ensure day-to-day oversight and management in meeting performance expectations outlined in the service level agreement (SLA), contract and governance document.

Location

This is a hybrid based role in Pittsburgh, PA - onsite 3 days a week. T, W, TH.

ESSENTIAL RESPONSIBILITIES

• Oversee the work of external vendors and take responsibility for their work quality. Plan, manage and oversee all operational support of vendor relationships, working directly with the client relationship team and vendor to ensure performance is meeting our expectation outlined in the contract as well future contract negotiation planning and implementation for new business needs.
• Manage operational issues for day-to-day activities, respond to high priority, complex and/or escalated vendor requests and ensure vendors adhere to all operations service level agreement metrics. Makes recommendations for business process improvements with a thorough understanding of technical problems and solutions as they relate to the business needs.
• Represent, engage and champion operational needs within the governance process and structure as outlined in the vendor contract to ensure efficient and effective relationship management of the services provided. Escalation to lead when necessary.
• Perform responsibilities to include, but are not limited to coaching and development of peers and vendor staff, vendor performance management and productivity.
• Awareness and oversite of contracts applicable to team's vendors, ensuring partnership with procurement on contract development and renewal, and financial reimbursement. Ensure documentation of vendor compliance with key contract terms / requirements.
• Responsibility for invoice accuracy, payment, and compliance with contractual terms and that desired services were performed for vendors within their team. Responsibility for budget function including ensuring that purchase orders created are in compliance with Accounts Payable guidelines, data entered into the Highmark budget system consistent with senior management direction, awareness/communication of monthly actual versus budget reports to leadership.
• Assist in the creation of vendor strategy specific to the functional area and operationalize the approach. Lead the creation and modification of the operating model by which the company and the vendor(s) interact.
• Other responsibilities as required.

REQUIRED EDUCATION

Minimum

• Bachelor's Degree in Business, Finance/Accounting, Health Care Management, Economics or related field

Substitution

• 6 years of relevant work experience in lieu of a Bachelor's Degree

Preferred

• None

EXPERIENCE

Required

• 5 years in Vendor Management, Vendor Operations, Financial Reporting OR Budget Management

Preferred

• 5 years in the Health Care industry
• 1 year in Project Management
• 5 years experience in IT or health tech organization

LICENSES OR CERTIFICATIONS

Required

• None

SKILLS

• Critical Thinking Skills
• Flexibility and enthusiasm for learning
• Good communication skills
• Ability to quickly assess situations, identify and provide recommendations on issues
• Experience in and ability to thrive in a matrixed organization
• Experience with budget management
• Ability and comfort interacting and presenting to leaders
• Strong organizational and time management skills with the ability to multitask and reprioritize
• Computer Literacy (Microsoft Office Suite)
• Process Development and Oversite

LANGUAGE REQUIREMENT

None

TRAVEL REQUIREMENT

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type
Office-Based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting up to 10 pounds
Constantly
Lifting 10 to 25 pounds
Occasionally
Lifting 25 to 50 pounds
Occasionally

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