Vendor Manager

Fidelity TalentSource; Merrimack (NH); On-site; USD 90,000 - 130,000; Full time

Job summary

Fidelity TalentSource is seeking a Vendor Manager in Merrimack, NH to develop and optimize relationships with strategic IT and business service providers for the Green Meadows program.

The role serves as the primary liaison between internal stakeholders and suppliers, overseeing governance, risk mitigation, and performance management while driving continuous improvement across a geographically diverse team. A background in financial services and ITIL familiarity is preferred.

Qualifications

• 5+ years in project/vendor management in the financial services industry.
• Facilitate work prioritization based on business and technology needs.
• Experience in resource planning and management.
• Capable of partnering with and influencing individuals at multiple organizational levels.
• Familiarity with ITIL framework and financial systems knowledge.

Responsibilities

• Develop, manage, and optimize relationships with strategic technology and business service providers.
• Ensure vendors deliver contracted services, meet performance expectations, and align with objectives.
• Oversee vendor governance, contract compliance, and performance management.
• Lead risk mitigation and continuous improvement initiatives.

Skills

Vendor management

Project management

Communication

Interpersonal skills

ITIL knowledge

Financial services knowledge

Stakeholder management

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree

PMP credential

Job description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Vendor Manager to work in Merrimack, NH!

The Role

We are looking for a highly motivated individual to contribute as a vendor manager to the Green Meadows program. In this role, you will be responsible for developing, managing, and optimizing relationships with strategic technology and business service providers. This role ensures vendors deliver contracted services, meet performance expectations, align with organizational objectives, and provide maximum value to the business. The Vendor Management Manager serves as the primary liaison between internal stakeholders and external suppliers, overseeing vendor governance, contract compliance, performance management, risk mitigation, and continuous improvement initiatives. Experience in planning, executing, and maintaining a project plan is critical for this role. In addition to some technical competency, the position requires the ability to effectively work with a geographically diverse team, build and leverage client and vendor relationships, and provide innovative thought leadership.

Our ever-evolving technology stack ensures a phenomenal learning culture in the team. You will be encouraged to quickly gain understanding of the components of the Green Meadows platform to best understand the current and future vendors that are utilized. We are always exploring new technologies and new ways to continually provide value to for our customers. This role is expected to have a direct and positive impact on Green Meadow's customers.

The Expertise and Skills You Bring

• 5+ years of experience in project/vendor management in the financial services industry. Experience in resource and vendor management is a strong plus.
• Facilitate work prioritization based on business and technology needs
• Experience in resource planning and management is a strong plus
• Capable of partnering with and influencing individuals at multiple organizational levels
• Some experience in working on large, technical program portfoliosMust bring flawless execution and results in a role of organizational navigator and collaborator
• Strong communication (written and verbal) and interpersonal skills
• Able to understand a complex and global systems environment
• Working knowledge of basic investment terms and practices is desirable
• Familiarity with ITIL framework
• Financial systems knowledge
• Ability to effectively multi-task and manage their time, and is able to work independently as well as within a team environment
• Proven ability to improve support processes and customer experience
• Demonstrated technical, analytical, and problem-solving skills
• Customer focus and dedication to customer satisfaction

Education and Certifications:

• Bachelor's degree preferred
• Project management credential (PMP) preferred

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity's Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity's regional and investor center locations. Our mission is to help you experience Fidelity's diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity's long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [e-mail] if you would like to request an accommodation.