Talent Acquisition Operations

Fidelity TalentSource; Merrimack (NH); On-site; USD 32,000 - 37,000; Full time

Job summary

Fidelity TalentSource is seeking a Talent Acquisition Operations associate to support the offer and onboarding phases of the recruitment life cycle in Merrimack, NH. You will partner with Talent Acquisition Partners, Account Managers, and the business to ensure every candidate has an exceptional onboarding experience.

The role involves creating requisitions, preparing offer letters, guiding candidates through onboarding, and maintaining confidentiality while building strong internal partnerships

Qualifications

• Bachelor’s degree preferred.
• Customer service experience required.
• Excellent interpersonal and communication skills and the ability to work effectively with a diverse workforce.
• Ability to manage candidate needs while following company procedures.
• Demonstrates ownership to resolve candidate issues and provide appropriate solutions.
• Ability to empathize with and prioritize candidate needs.
• Experience in a fast paced, high energy environment.
• Ability to handle difficult situations with high standards of professionalism and confidentiality.
• A high aptitude to learn new things quickly and adapt to new situations.
• Willing to take initiative and work independently.

Responsibilities

• Create job requisitions for Fidelity full time roles for job postings.
• Prepare offer letters and onboarding documents based on information provided by the Talent Acquisition Partners.
• Assess candidate progress through the recruiting process to ensure timely completion of tasks and documents.
• Act as the candidate’s point of contact for all questions related to the onboarding process and provide guidance with high levels of customer service.
• Respond in a timely and professional manner to unexpected situations
• Schedule new hire appointments with attention to detail and understanding of the overall onboarding deadline requirements.
• Maintain confidentiality of highly sensitive data and information, and be a trusted partner to Talent Acquisition Partners, HR Partners, and other business partners.
• Develop strong partnerships and relationships with internal groups to collaborate optimally in onboarding new hires and improving the candidate experience.
• Partner closely with Talent Acquisition Partners, staffing, and account managers to facilitate flawless requisition creation, offer letter extension, and onboarding of new hires.
• Leverage Staffing expertise, organizational knowledge, and sound business judgment to contribute to the business and build credibility with candidates, clients, and business partners
• Collaborate on or own ad hoc projects as needed.

Skills

Customer service

Interpersonal communication

Diverse workforce collaboration

Candidate needs management

Professionalism/confidentiality

Fast-paced environment

Self-motivation

Attention to detail

Team collaboration

Learning agility

Education

Bachelor’s degree preferred

Tools

MS Office

Outlook

Excel

SharePoint

OneNote

Workday

Job description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Talent Acquisition Operations to work in Merrimack, NH!
The hourly pay rate range for this position is $23-27 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

The Role

As a Talent Acquisition Operations associate, you will partner with Talent Acquisition Partners, Account Managers, and the business to support the offer and pre-onboarding phases of the recruitment life cycle. Fidelity Talent Acquisition’s goal is to ensure every candidate at Fidelity has an exceptional experience entering Fidelity, and the TA Ops team plays a significant role in delivering that experience.

• Create job requisitions for Fidelity full time roles for job postings.
• Prepare offer letters and onboarding documents based on information provided by the Talent Acquisition Partners.
• Assess candidate progress through the recruiting process to ensure timely completion of tasks and documents.
• Act as the candidate’s point of contact for all questions related to the onboarding process and provide guidance with high levels of customer service.
• Respond in a timely and professional manner to unexpected situations
• Schedule new hire appointments with attention to detail and understanding of the overall onboarding deadline requirements.
• Maintain confidentiality of highly sensitive data and information, and be a trusted partner to Talent Acquisition Partners, HR Partners, and other business partners.
• Develop strong partnerships and relationships with internal groups to collaborate optimally in onboarding new hires and improving the candidate experience.
• Partner closely with Talent Acquisition Partners, staffing, and account managers to facilitate flawless requisition creation, offer letter extension, and onboarding of new hires.
• Leverage Staffing expertise, organizational knowledge, and sound business judgment to contribute to the business and build credibility with candidates, clients, and business partners
• Collaborate on or own ad hoc projects as needed.

The Expertise and Skills You Bring

• Bachelor’s degree preferred
• Customer service experience required
• Excellent interpersonal and communication skills and the ability to work effectively with a diverse workforce
• Ability to manage candidate needs while following company procedures
• Demonstrates ownership to resolve candidate issues and provide appropriate solutions
• Ability to empathize with and prioritize candidate needs
• Experience in a fast paced, high energy environment
• Ability to handle difficult situations with high standards of professionalism and confidentiality
• A high aptitude to learn new things quickly and adapt to new situations
• Willing to take initiative and work independently
• Self-motivated individual with a high attention to detail and ability to prioritize
• Aptitude towards collaboration and partnership
• Highly organized and efficient; skilled at multi-tasking
• Experience using MS Office, including Outlook, Excel, Word
• Experience using SharePoint and OneNote is a plus
• Proficiency in web-based recruiting systems preferred
• Workday experience is a plus
• Exposure to various compensation package structures including cash, variable pay, other incentives is a plus

The Team

Fidelity Talent Acquisition is focused on attracting the best talent to the firm to help drive the best business results. Talent Acquisition Operations’ main responsibility is to drive the post offer process for all candidates and provide a smooth, easy experience into employment at Fidelity Investments. On the Talent Acquisition Operations team, we ensure all new hires are treated well, receive the attention they need, and are onboarded to the firm as accurately as possible. At Fidelity, our greatest asset is our people, and we focus on providing our qualified talent with a seamless, exceptional onboarding experience.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [e-mail] if you would like to request an accommodation.