Vendor Management Lead — Procurement Ops & Compliance

Freshworks; San Mateo (CA); On-site; USD 105,000 - 130,000; Full time

Job summary

Freshworks is seeking a Lead - Vendor Management to join the Procurement team in California. You will mature and develop scalable vendor management processes, onboarding suppliers, handling contract routing, and triaging sourcing requests.

You will monitor KPIs and SLAs, design supplier scorecards, conduct risk assessments, and ensure compliance with documentation. The role includes continued supplier relationship management and renewal discussions as part of business continuity.

Qualifications

• 5+ years experience in vendor management or procurement.
• Experience establishing work processes, quality, productivity standards and policies/procedures in procurement.
• Experience and understanding of the full P2P processes.
• Knowledge of procurement tools and processes.
• Ability to show strong communication and collaboration capabilities.

Responsibilities

• Coordinate the operational onboarding for new vendors, ensuring they follow company requirements.
• Support internal stakeholders and suppliers on a smooth onboarding process.
• Contract routing operations and ensure consistent procurement management.
• Triaging of sourcing requests to route through proper processes.
• Monitor KPIs and SLAs; design supplier scorecards to track performance.
• Perform risk assessments on the supplier base and maintain contingency plans.
• Track contract expirations and initiate renewals with stakeholders.

Skills

Communication

Collaboration

Tools

Procurement tools

Job description

Freshworks is seeking a Lead - Vendor Management to join the Procurement team in California. You will mature and develop scalable vendor management processes, onboarding suppliers, handling contract routing, and triaging sourcing requests.

You will monitor KPIs and SLAs, design supplier scorecards, conduct risk assessments, and ensure compliance with documentation. The role includes continued supplier relationship management and renewal discussions as part of business continuity.